Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jamiler Cooper-Robinson

Hanover Park

Summary

Experienced Program Coordinator with a strong background in overseeing daily operations of outreach programs, staff supervision, program evaluation, community awareness, goal support, and budget tracking. Skilled in Microsoft Office Suite and database maintenance. Proven ability in sales, business development, and marketing strategies. Demonstrated success in analyzing project objectives for effective development plans.

Overview

13
13
years of professional experience

Work History

Service Operations Specialist

Insight
09.2021 - 11.2023
  • Responsible for processing high volume
  • Manage team mailbox, ensuring emails are addressed throughout the day.
  • This role was client facing and I had to have the ability to follow-up with teammates at all levels (Sales, Services, Management, etc.) and work effectively in a team environment.
  • Manage all aspects of assigned vendors, back-orders, ETA’s.
  • Responsible for invoice client SLA adherence.
  • Review list of workflows past their SLAs and follow up with teammates.
  • Proactively manage shipping, receiving, not yet received reports.
  • Identifying Billing and Inventory discrepancies.
  • Work with internal personnel on problems relating to parts ordering information.

Account Specialist

Option Care
05.2018 - 03.2019
  • Follows up on invoices submitted to ensure prompt and timely payment and escalates issues as necessary.
  • Evaluates payments/denials received for correctness and ensures that they are applied appropriately.
  • Identifies bad debt write-offs and A/R adjustments. Initiates write-off and adjustments in accordance with policies and procedures.
  • Ensures that secondary bills and patient invoices are accurately generated and submitted on a timely basis.
  • Identifies any overpayments and/or duplicate payments, and investigates and resolves.
  • Processes refund requests, in accordance with policies and procedures.
  • Adheres to Regulatory / Payor Guidelines and policies & procedures.
  • Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
  • Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.

Record Management Clerk - Production

NTA Precision Axle Corp
01.2018 - 01.2019
  • Provides administrative or clerical support to the Production Manager, Plant Manager and Production Data Coordinator by Receiving, sorting, filing, verifying, and logging production process and transfer sheets.
  • Maintain filing systems through intake, scanning, indexing and quality control assigned by management; Check, edit and assign codes to a variety of documents as required to ensure standards are maintained.

Sales Account Representative

Welch Packaging Group
01.2016 - 01.2017
  • Managed prospective leads and existing accounts through the SalesForce CRM platform to accurately forecast revenue.
  • Delivered quotes to new and current customers, and serviced existing accounts through regular contact to drive informed packaging decisions, and develop cost-savings solutions.
  • Primary manager of customer relationships; Supported new developments launched and assisted with the execution of new strategies to target prospective customers.

Facilities Program Coordinator

Hanover Park Community Resource Center
01.2011 - 01.2016
  • Coordinated with the Division’s Program Manager to ensure programmatic goals for the Hanover Park Community Resource Center’s Education and Wellness Programs are being met.
  • Coordinated and facilitated after school programs, supervised staff and scheduled program activities in accordance with program needs.
  • Ensured program and project compliance with organization protocols and local state and federal regulatory agencies.
  • Recorded information on and prepared reports for youth and wellness programs, costs, and numbers of participants.
  • Supported the Senior Director, and Program Manager by recruiting, training, and supervising volunteer and employee staff through ongoing training classes.

Education

Certification - Computer Operations and computer networks technology

College Of Office Technology
Chicago, IL
01.1997

Skills

  • Operational excellence
  • Workflow management
  • Incident management
  • Planning and coordination
  • Process documentation
  • Cross-functional communication
  • Teamwork and collaboration

Timeline

Service Operations Specialist

Insight
09.2021 - 11.2023

Account Specialist

Option Care
05.2018 - 03.2019

Record Management Clerk - Production

NTA Precision Axle Corp
01.2018 - 01.2019

Sales Account Representative

Welch Packaging Group
01.2016 - 01.2017

Facilities Program Coordinator

Hanover Park Community Resource Center
01.2011 - 01.2016

Certification - Computer Operations and computer networks technology

College Of Office Technology

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Jamiler Cooper-Robinson