Jamila D. Mosley
Oak Forest
Summary
Compassionate and detail-oriented healthcare and customer service professional with strong communication, organization, and administrative skills. Experienced in high-volume call center environments, medical support roles, and client-focused service. Seeking an opportunity to contribute professionalism, efficiency, and a positive attitude to support organizational growth.
Overview
7
7
years of professional experience
Work History
Call Center Specialist
WeatherTech
Bolingbrook
08.2020 - Current
- Deliver high-quality customer service in a fast-paced, high-volume call center environment.
- Handle customer inquiries via phone and email regarding orders, exchanges, and returns in compliance with company policies.
- Utilize consultative sales techniques to recommend and upsell products based on customer needs.
- Document customer interactions accurately and provide feedback to management on service concerns.
- Maintain flexibility by working rotating schedules including nights, weekends, and holidays.
Call Center Specialist
Nan McKay & Associates
Chicago
12.2018 - 07.2020
- Responded professionally to customer inquiries through phone, email, fax, client portal, and in-person visits.
- Researched and resolved customer concerns using program knowledge and available resources.
- De-escalated difficult or irate customer situations to ensure positive outcomes.
- Verified and updated customer records while maintaining confidentiality.
- Assisted property owners with relisting on GoSection8.
- Performed accurate data entry in SharePoint and PHA systems.
- Documented all customer interactions thoroughly in system records.
Campus Care Aide
Great Lakes Caring
Chicago
10.2018 - 06.2019
- Provided housekeeping and daily living support in a residential care setting.
- Ensured clients received scheduled medications on time.
- Assisted clients with bathing, grooming, and personal hygiene.
- Escorted clients to and from meals and activities to ensure safety and comfort.
Education
Clinical Medical Assistant Certificate -
Jeremi College
Munster12.2025
EKG Technician Certificate -
U.S. Career Institute
Fort Collins, CO01.2025
Medical Administrative Assistant Associate’s Degree -
Rasmussen University
Mokena, IL03.2023
Medical Administrative Assistant Certificate -
Rasmussen University
Mokena, IL09.2018
Skills
- Administrative support
- Customer service
- Call center operations
- Data entry
- Microsoft Office proficiency
- Multitasking and time management
Timeline
Call Center Specialist
WeatherTech
08.2020 - Current
Call Center Specialist
Nan McKay & Associates
12.2018 - 07.2020
Campus Care Aide
Great Lakes Caring
10.2018 - 06.2019
Clinical Medical Assistant Certificate -
Jeremi College
EKG Technician Certificate -
U.S. Career Institute
Medical Administrative Assistant Associate’s Degree -
Rasmussen University
Medical Administrative Assistant Certificate -
Rasmussen University