Jamie K. Fitzjerrells Heck
Mount Vernon
Summary
Dedicated professional with a solid foundation in mental health assessment and treatment planning, seeking to transition into an Account Executive role. Proven track record of building strong relationships with clients and stakeholders, utilizing effective communication and negotiation skills to achieve desired outcomes. Experienced in managing multiple priorities while maintaining attention to detail, ensuring high-quality service delivery. Aiming to leverage expertise in client relationship management and strategic planning to contribute to organizational growth and student success.
Overview
2026
2026
years of professional experience
Work History
SALES ASSOCIATE
Wahlquist Promotions
Little Rock
01.2025 - 05.2025
- Attended daily team meetings to review performance goals and objectives.
- Paid on commissioned sales and spiffs- 1099 position.
- Tracked sales performance metrics to identify trends in market place.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Built and maintained relationships with peers and upper management to drive team success.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Greeted and engaged customers in friendly, professional dialogue to determine needs.
- Developed trusting relationships with customers by making personal connections.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Adhered to company initiatives and achieved established goals.
- Assessed customer needs to provide assistance and information on product features.
- Answered store and merchandise questions and led customers to wanted items.
- Computed purchases and received and processed cash or credit payment.
- Maintained records related to sales for store management.
- Described merchandise and explained use, operation and care.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Ticketed, arranged and displayed merchandise to promote sales.
- Upsold additional items based on customer interests and needs.
BEHAVIORAL HEALTH THERAPIST
SSM Health St Mary's Hospital- Inpatient Psychiatric Unit
Centralia
08.2020 - 08.2023
- Assessed adult and geriatric patients with diagnoses of psychosis, acute suicidal and homicidal ideation, depression, anxiety, personality disorders, substance use and dementia.
- Performed comprehensive assessments of patients' needs and psychosocial status.
- Developed an individualized treatment plan and goals for each patient.
- Performed individual, group and family therapy.
- Completed safety plans with patients.
- Provided case management services including gathering collateral information, scheduling follow up appointments, linking patients with community resources and arranging transportation.
- Worked with a multidisciplinary team collaborating with treating providers, nursing staff and utilization review.
- Completed documentation in the electronic health records.
OUTPATIENT THERAPIST
Spero Family Services
Mount Vernon
11.2018 - 08.2020
- Provide therapy services for clients: DCFS, Medicaid, private agencies, etc.
- Ensure sessions are individualized to meet the needs of each client.
- Create treatment plans, goals, and objectives in accordance with diagnoses.
- Review and learn new therapeutic interventions to serve clients.
- Prepare for counseling sessions to ensure productivity towards achieving goals.
- Keep updated on options to link clients with additional services outside the agency.
- Collaborate with fellow professionals to gather clinical knowledge.
- Complete assessments, case notes, and progress reports as needed.
- Attend trainings of different modalities as offered and allowed.
- Trained to use TF-CBT and BRAINSPOTTING.
MEMORY CLINIC COORDINATOR
SSM Health of Southern Illinois- The Memory Clinic
Mount Vernon
10.2019 - 07.2020
- Provide assessments, assistance, and referrals for adult patients with memory difficulties.
- Assess adults for Dementia, Parkinson's, and Alzheimer's Disease along with possible causes.
- Create a written report on the findings to the referring doctor, therapist, family member, etc.
- Inform the patients of the assessment results to be given to the referring party.
- Refer patients to counseling, group therapy, and other mental health services.
- Connect the patients' family members with services for caregivers.
- Communicate with the SIU School of Medicine who provide the assessments given.
- Schedule, document, and update patient information for future follow-up.
- Keep updated information at The Memory Clinic for patients and caregivers to gain knowledge.
- Trained in Epic computer system as well as use other databases as needed.
- Attend trainings as offered to obtain additional knowledge for the position.
OFFICE MANAGER
Greg's Renovations
Mount Vernon
09.2014 - 11.2018
- Brought customers to the business through advertising and personal contacts.
- Worked with the owner, foreman, and workers for a smooth working environment.
- Verified the work orders and place of work for the construction crew.
- Took care of account receivables and account payables.
- Completed tax paperwork for business.
- Assisted in ordering and pick up of materials when needed.
CUSTOMER SERVICE/ POINT OF SALE/ TRUCK TEAM
Kohls Department Store
Mount Vernon
02.2011 - 09.2014
- Took care of customer concerns, questions, and complaints at the customer service desk.
- Worked with managers, co-workers, and customers to resolve any problem areas.
- Created smooth transactions in sales, returns, and exchanges.
- Responsible for pricing, returns, markdowns, and mark-ups.
- Organized the back room for easy turn around in getting merchandise to the floor.
- Helped customers with the gift registry and kiosk purchases.
- Assisted customers in finding items in the various departments.
- Unloaded truck merchandise and placed items on the sales floor.
- Merchandised items by style, size, and color.
- Counted and closed registers when closing at night.
- Learned and followed the procedures for receiving and pulling merchandise in the stockroom.
- Attended Associates in Action (AIA) events to promote store unity and community awareness.
MODERATOR-CHILDREN FIRST PROGRAM
Lutheran Child and Family Services
Mount Vernon
02.2005 - 05.2014
- Moderated the Children First Program for parents who are mandated to attend the class.
- Facilitated conversations with the parents to create an educational environment.
- Educated parents using DVDs and verbal questions how to keep their children first when going through a divorce or a change in household.
ADOPTION SPECIALIST
Angels' Cove of Baptist Children's Home and Family Services
Mount Vernon
04.2009 - 05.2010
- Worked with adults and their family members interested in private domestic, domestic, and/or international adoption who reside within the state of Illinois.
- Licensed families as adopt only foster-care homes and monitored them according to state rules and regulations.
- Assessed family's suitability to adopt through investigative home studies by gathering information in various areas such as legal, financial, background checks, family, support systems, guardianship, and religion through an extensive interviewing process.
- Developed home studies covering the areas being assessed for submission to the Department of Children and Family Services (DCFS), the state of Illinois, and immigration approval.
- Taught classes following a state approved curriculum regarding family preparedness for domestic and international adoptions.
- Submitted investigative court reports for Judges and Attorneys' for the completion of adoptions and attended court proceedings to ensure smooth adoption transition.
- Referred the family and/or child(ren) to applicable resources in the community such as counseling.
ADVOCATE/ CASEWORKER/ FORENSIC INTERVIEWER
The Amy Schulz Child Advocacy Center
Mount Vernon
04.2006 - 04.2009
- Worked with children ages birth to 17 years of age who were referred to the Child Advocacy Center (CAC) by DCFS or law enforcement as a victim of a sexual crime or severe abuse.
- Supported children and their families who were victims of sexual crimes within seven surrounding counties in Illinois- Jefferson, Marion, Wayne, Clinton, Washington, Clay, and Hamilton counties.
- Took emergency calls from law enforcement, DCFS, and hospitals when they came into contact with children who may have been victims of sexual crimes.
- Provided a child friendly environment where children could be interviewed regarding the incident that brought them to the Child Advocacy Center (CAC).
- Interviewed children using the Finding Words technique and provided access to the forensic interview for DCFS, law enforcement, and the State's Attorney through DVD recordings.
- Referred the child and family to resources in the community such as counseling, public aid, etc.
- Attended court proceedings and advocated on behalf of the child in the court system while keeping the family informed.
- Advocated on behalf of the victim and family at Multi-Disciplinary Team (MDT) meetings involving the State's Attorney, law enforcement, DCFS, and mental health professionals.
COUNSELOR
Christian Counseling and Family Services
Mount Vernon
01.2005 - 02.2007
- Met primarily with children and adolescents.
- Counseled individuals and groups using play therapy and various counseling games.
- Worked with parents of the children who are involved in counseling.
- Discussed tough issues such as good touch/bad touch, responsibility, truth telling, assertiveness, self-esteem, divorce, etc.
- Involved other family members of all ages in counseling as needed.
CCBYS CASEWORKER
Kids Hope United
Mount Vernon
10.2005 - 04.2006
- Provided Comprehensive Community Based Youth Services (CCBYS) for youth ages 10-17 years old.
- Mandated to provide crisis help for runaways and youth who had been locked out of their home or refused to go home and were at the Police Station or Sheriff's Department.
- Worked with non-mandated clients who were referred to the agency through law enforcement, schools, or parents who desired services for troubled youth.
- Met with the youth at school or at home on a weekly basis for about one hour to counsel the youth and family.
- Linked the youth and their family with other resources in the community to meet needs.
- Attended court proceedings if youth are involved in the court system.
- Attended meetings for the Truancy Review Board (TRB) and Truancy Alternative Options Educational Program (TAOEP).
OFFICE MANAGER/ PUBLIC RELATIONS/ SALES
Second Chance Auto Sales
Mount Vernon
11.2004 - 10.2005
- Organized office processes for pre-owned vehicle sales.
- Responsible for automobile inventory and bookkeeping.
- Worked with customers in problem areas.
- Flexible in general duties.
CASE MANAGER
Catholic Social Services
Mount Vernon
02.2004 - 10.2004
- Responsible for the safety and well-being of children placed in foster care at CSS.
- Worked with parents and foster parents to ensure the children's needs are met.
- Organized and scheduled visits between the children and their parents.
- Supervised and observed visits with the children, parents, and foster parents.
- Responsible for paperwork involving the children placed in care.
- Involved in activities to promote CSS awareness in the community.
- Attended court proceedings and made recommendations for the children in care.
OFFICE MANAGER/ PUBLIC RELATIONS/ SALES
Second Chance Auto Sales
Mount Vernon
02.2002 - 02.2004
- Organized office processes for pre-owned vehicle sales.
- Responsible for automobile inventory and bookkeeping.
- Worked with customers in problem areas.
- Flexible in general duties.
SALES COUNSELOR/ MANAGER
Equally Yoked Christian Singles
Lenexa
04.2001 - 01.2002
- Counseled individuals before they decided to become members.
- Led group meetings concerning healthy dating and relationship practices.
- Represented the company to future members.
- Coordinated month end parties, company events, and seasonal activities.
- Hired internal work force as the company was growing.
- Worked independently from owners as they were out of state.
- Promoted to Manager.
ACCOUNT EXECUTIVE
Rocky Mountain Wireless, Inc.
Overland Park
04.2000 - 04.2001
- Sold Nextel and Sprint PCS cellular phones and services to businesses and consumers.
- Developed a client base of new and existing accounts through cold calling and prospecting.
- Consulted and educated clients on billing processes.
- Company had consistently ranked in the top four as sales performers for Nextel services.
- Received two quick start awards as an outside sales representative.
- Worked well independently and in groups.
SALES REPRESENTATIVE
Saxton, Inc.
Lenexa
10.1998 - 04.2000
- Sold janitorial and food service products as an outside sales representative.
- Completed sales and field calls on existing and new accounts.
- Pursued and obtained 25 new accounts.
- Increased sales by $8,000 per day since taking the position.
- Proficient in Sales Logix, Work, Excel, Outlook, and Windows 98.
- Assertive, flexible, and driven by integrity in career and personal life.
CO- MANAGER
Maurices
Bolivar
04.1998 - 10.1998
- Directed daily assignments and communicated selling strategies to associates.
- Motivated team by setting daily goals.
- Accurately recorded nightly deposits and bookkeeping records.
- Managed a customer pipeline and generated new leads.
Sales Associate
Wahlquist Promotions
Education
MASTER OF ARTS - PROFESSIONAL COUNSELING
Lindenwood University
St. Charles, MO12.2009
BACHELOR OF ARTS - PSYCHOLOGY, SOCIOLOGY AND COUNSELING
Southwest Baptist University
Bolivar, MO05.1997
Skills
- Relationship building and management
- Teamwork and collaboration
- Problem-solving abilities
- Attention to detail
- Adaptability and flexibility
- Analytical thinking
- Networking skills
- Sales strategy development
- Prospecting new clients
- Account management
- Negotiation techniques
- Customer service
- Team collaboration
- Time management
- Presentation skills
- Problem solving
- Interpersonal skills
- Strong relationships
- Business development
- Sales presentation
- Needs assessment
- Database management
- Account servicing
- Sales strategies implementation
- Business growth opportunities
- Lead development
- Customer relationship management (CRM)
- Service coordination
- New business opportunities
References
Available upon request.
Internships And Volunteer Work
- Lutheran Child and Family Services, Mount Vernon, IL, Summer-Fall 2009, Diana Dudley, LCSW, Counseled children, youth, & adults in the foster-care system., Worked as a mentor at STAC (Southern Thirty Adolescent Center) which is an emergency shelter for troubled youth.
- Advance Behavioral Health, Mount Vernon, IL, Summer 1996, Darla Wexstten, LCSW, Observed individual and marriage counseling sessions., Observed substance abuse classes for DUI offenders.
- Gary Lemmon and Associates, Norris City, IL, Summer 1996, Gary Lemmon, LCSW, Observed group counseling sessions for sexual abuse victims., Observed group counseling sessions for perpetrators of sexual abuse.
Timeline
SALES ASSOCIATE
Wahlquist Promotions
01.2025 - 05.2025
BEHAVIORAL HEALTH THERAPIST
SSM Health St Mary's Hospital- Inpatient Psychiatric Unit
08.2020 - 08.2023
MEMORY CLINIC COORDINATOR
SSM Health of Southern Illinois- The Memory Clinic
10.2019 - 07.2020
OUTPATIENT THERAPIST
Spero Family Services
11.2018 - 08.2020
OFFICE MANAGER
Greg's Renovations
09.2014 - 11.2018
CUSTOMER SERVICE/ POINT OF SALE/ TRUCK TEAM
Kohls Department Store
02.2011 - 09.2014
ADOPTION SPECIALIST
Angels' Cove of Baptist Children's Home and Family Services
04.2009 - 05.2010
ADVOCATE/ CASEWORKER/ FORENSIC INTERVIEWER
The Amy Schulz Child Advocacy Center
04.2006 - 04.2009
CCBYS CASEWORKER
Kids Hope United
10.2005 - 04.2006
MODERATOR-CHILDREN FIRST PROGRAM
Lutheran Child and Family Services
02.2005 - 05.2014
COUNSELOR
Christian Counseling and Family Services
01.2005 - 02.2007
OFFICE MANAGER/ PUBLIC RELATIONS/ SALES
Second Chance Auto Sales
11.2004 - 10.2005
CASE MANAGER
Catholic Social Services
02.2004 - 10.2004
OFFICE MANAGER/ PUBLIC RELATIONS/ SALES
Second Chance Auto Sales
02.2002 - 02.2004
SALES COUNSELOR/ MANAGER
Equally Yoked Christian Singles
04.2001 - 01.2002
ACCOUNT EXECUTIVE
Rocky Mountain Wireless, Inc.
04.2000 - 04.2001
SALES REPRESENTATIVE
Saxton, Inc.
10.1998 - 04.2000
CO- MANAGER
Maurices
04.1998 - 10.1998
Sales Associate
Wahlquist Promotions
MASTER OF ARTS - PROFESSIONAL COUNSELING
Lindenwood University
BACHELOR OF ARTS - PSYCHOLOGY, SOCIOLOGY AND COUNSELING
Southwest Baptist University