Overview
Work History
Education
Skills
Timeline
Generic

Jamie Zangri

Lake Villa

Overview

8
8
years of professional experience

Work History

Cashier, Service Coordinator, Service Desk

Meijer
Round Lake
03.2020 - 02.2025
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Scanned items and checked pricing on cash register for accuracy.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Discounted purchases by scanning and redeeming coupons.
  • Offered customers carry-out service at completion of transaction.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Resolved customer complaints professionally in accordance with company policy.
  • Performed other duties as assigned by management.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Answered customers' questions and provided information on store procedures or policies.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Addressed and resolved client complaints and issues in a timely manner.

Cashier

Annas Fire, Twisted Cow & Five Deer
Lindenhurst
08.2019 - 11.2019
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Answered customer questions and provided store information.
  • Assisted in training new restaurant staff members on proper cashier procedures.
  • Verified accuracy of orders prior to checkout to ensure correct pricing was applied.
  • Greeted customers promptly and responded to questions.
  • Greeted customers, answered questions and provided general information regarding menu items.
  • Processed customer payments quickly and returned exact change and receipts.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Checked personal identifications during alcohol and tobacco sales.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Handled customer complaints in a professional manner to ensure satisfaction.
  • Offered customers carry-out service at completion of transaction.
  • Maintained a clean work area by wiping down counters, sweeping floors.
  • Answered phone calls to assist customers with questions and orders.
  • Resolved customer complaints regarding food quality or service in a professional manner.
  • Answered customers' questions and provided information on store procedures or policies.
  • Worked with cross-functional teams to achieve goals.
  • Managed household errands and other essential duties.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Cashier

Mugs Pizza & Ribs
Lindenhurst
10.2018 - 07.2019
  • Maintained cleanliness of work area, including counters, tables, floors, and equipment.
  • Maintained work area and kept cash drawer organized.
  • Performed opening, closing duties such as counting money in the drawer at start, end of shift.
  • Checked expiration dates on all food products before selling them to customers.
  • Provided excellent customer service by ensuring orders were correct and completing transactions quickly.
  • Answered phone calls to assist customers with questions and orders.
  • Handled money responsibly by providing accurate change and issuing receipts for purchases.
  • Greeted customers promptly and responded to questions.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Resolved customer complaints in a timely manner following established procedures.
  • Accurately entered order information into computerized point-of-sale system.
  • Communicated effectively with kitchen staff to ensure that orders were filled correctly.
  • Conducted regular cleaning duties such as mopping floors and wiping down counters and tables.
  • Processed customer payments quickly and returned exact change and receipts.
  • Demonstrated knowledge of store products and services to customers.
  • Built and maintained productive relationships with employees.
  • Followed proper sanitation guidelines while handling food products throughout the shift.
  • Utilized GPS and map applications efficiently to determine optimal routes, reducing delivery times and improving customer satisfaction.
  • Communicated with restaurant staff to coordinate deliveries and obtain destination address.
  • Presented customers with bills and receipts to collect payment for delivered food.
  • Obtained receipts or signatures for delivered goods, collecting payment for services when required.

Sales

Wyndam Vacation Ownership
Gurnee
05.2017 - 08.2018
  • Worked effectively in team environments to make the workplace more productive.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Completed day-to-day duties accurately and efficiently.
  • Recognized by management for providing exceptional customer service.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Theatre Member

Marcus Gurnee Cinema
Gurnee
05.2017 - 12.2017
  • Worked effectively in team environments to make the workplace more productive.
  • Recognized by management for providing exceptional customer service.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Completed day-to-day duties accurately and efficiently.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Assisted with ticket scanning and ushering patrons to their seats.
  • Maintained order during performances by monitoring audience behavior.
  • Worked closely with box office staff to facilitate smooth transitions between shows.
  • Checked assigned sections for cleanliness and assisted in keeping venue clean during, between, and after shows.
  • Maintained safe and clean atmosphere, contacting appropriate staff to handle spills or incidents.
  • Replenished concession stand supplies, keeping inventory levels optimal for customer demand.
  • Provided assistance with crowd control during sold-out shows or special events held in the theater.
  • Prepared and sold concession stand items, including popcorn, candy, and beverages, adhering to health and safety guidelines.
  • Responded promptly to any complaints from customers regarding their experience at the theatre.
  • Coordinated seating arrangements and assisted guests in locating their seats in a timely manner.
  • Performed cash handling and register operations with accuracy and integrity.
  • Complied with health and sanitation practices and procedures.
  • Provided excellent customer service to patrons attending theatre performances.
  • Performed ushering duties and assisted customers with seating.
  • Collected and took out garbage from concession stand and bathroom bins.
  • Answered customer questions and concerns regarding tickets, pricing and promotions.

Education

High School Diploma -

Lakes Community High School
Lake Villa, IL
05-2016

Some College (No Degree) - Early Childhood Education And Social Work

College Of Lake County
Grayslake, IL

Skills

  • Cash handling
  • Customer service
  • Price checking
  • Multitasking and organization
  • Honest and dependable
  • Adaptability
  • Complaint resolution
  • Customer engagement
  • Service coordination
  • Customer service excellence
  • Credit and cash transactions

Timeline

Cashier, Service Coordinator, Service Desk

Meijer
03.2020 - 02.2025

Cashier

Annas Fire, Twisted Cow & Five Deer
08.2019 - 11.2019

Cashier

Mugs Pizza & Ribs
10.2018 - 07.2019

Sales

Wyndam Vacation Ownership
05.2017 - 08.2018

Theatre Member

Marcus Gurnee Cinema
05.2017 - 12.2017

High School Diploma -

Lakes Community High School

Some College (No Degree) - Early Childhood Education And Social Work

College Of Lake County

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Jamie Zangri