Jamie Toungett
Bloomington
Summary
Seasoned Supervisor with history of effectively managing teams and overseeing operations. Skilled in identifying areas for improvement, implementing new processes, and fostering staff development. Strengths include problem-solving abilities, strong leadership skills, and communication capabilities. Previous roles demonstrate significant positive impacts on workflow efficiency and team productivity.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Data Integrity Supervisor
COUNTRY Financial
Bloomington
10.2024 - Current
- Supervising accuracy, consistency, and completeness of all insurance data within company systems, ensuring regulatory compliance by identifying and resolving data discrepancies, instituting quality control measures, and training staff on proper data handling practices to uphold data integrity across all insurance operations.
Marketing Supervisor
COUNTRY Financial
Bloomington
07.2023 - 10.2024
- Led Marketing Contact Center team in daily client interactions for appointment scheduling.
- Exceeded appointment goals by over 10,000 during tenure as Supervisor.
- Revamped strategies to enhance connections between clients and representatives.
- Achieved exceeds expectations rating on performance review in first leadership year.
Subrogation Specialist
COUNTRY Financial
Bloomington
03.2021 - 07.2023
- Identifies legal liability and pursues, negotiates, and settles subrogation collection.
- Research paid claims, answers inquiries, and coordinates with other departments, insurance adjustors, attorneys, and members.
- Coordinated with departments, insurance adjusters, attorneys, and members for efficient claim resolution.
Auto Claims Adjuster II
COUNTRY Financial
Bloomington
08.2016 - 03.2021
- Evaluate claims to ensure validity, determine liability, Educate, and inform the insured on their policy and the claims process, personally yielding higher customer service than targeted by company goals.
- Take recorded statements from both insureds and claimants.
- Achieved higher customer service ratings than company targets through effective communication.
- Recorded statements from insureds and claimants to gather necessary information.
911 Emergency Dispatcher
City of Bloomington
Bloomington
01.2008 - 01.2016
- Determined call priority levels and entered data into computer-aided dispatch system for radio use.
- Performed emergency medical dispatch and crisis intervention services.
- Provided pre-arrival instructions for CPR, first aid, and fire evacuation procedures.
- Supported police officers in the field by locating addresses and running license plate numbers.
- Monitored multiple radio frequencies while entering data into the computer system.
- Assessed emergency calls to identify appropriate response actions.
- Coordinated incident management with police, fire, and medical teams.
Assistant Manager
Lowes Home Improvement
Bloomington
01.2001 - 01.2008
- Assisted in training and onboarding new team members in store operations.
- Managed inventory levels and ensured merchandise was stocked appropriately.
- Coordinated daily activities to meet customer service goals effectively.
- Developed staff schedules to optimize workflow and coverage during peak hours.
- Monitored compliance with safety policies and procedures throughout the store.
- Coordinated with other departments to ensure smooth flow of operations.
Education
High school diploma -
Bloomington High School
Bloomington, Illinois01.1999
Some College (No Degree) - Business
Heartland Community College
Bloomington, ILSkills
- Relationship building
- Customer service
- Goal oriented
- Regulatory compliance
- Team leadership
- Effective communication
- Problem solving
- Decision making
- Coaching and mentoring
Certification
SCLA, Senior Claim Law Associate is a designation offered by the American Educational Institute.
Affiliations
Leadership McLean County
Timeline
Data Integrity Supervisor
COUNTRY Financial
10.2024 - Current
Marketing Supervisor
COUNTRY Financial
07.2023 - 10.2024
Subrogation Specialist
COUNTRY Financial
03.2021 - 07.2023
Auto Claims Adjuster II
COUNTRY Financial
08.2016 - 03.2021
911 Emergency Dispatcher
City of Bloomington
01.2008 - 01.2016
Assistant Manager
Lowes Home Improvement
01.2001 - 01.2008
High school diploma -
Bloomington High School
Some College (No Degree) - Business
Heartland Community College