Jamie Thompson
Freeburg
Summary
Dynamic facilitator with several years of corporate training experience spanning across all levels and facets of employee development. Meticulous instructor with expertise in staff management, corporate communications, leadership tactics and program management.
Seasoned Facilitator with a background in diverse group dynamics and effective communication. Strengths include active listening, problem-solving, and adaptability to various needs of individuals or groups. Past roles involved planning and executing events and trainings, fostering team growth, and contributing positively to overall group productivity.
Overview
11
11
years of professional experience
Work History
Client Facilitator II
Allsup
Belleville
08.2023 - Current
- Investigates claim referrals to asses SSDI viability by reviewing medical records, serves as a general point of contact for STD/ LTD claim analysts at designated client company, makes initial outreach to claimants via phone, email, and Bookings, updates client systems with claimant compliance and SSDI status, requests and provides documentation from client companies via phone and email, surveys claimants, facilitates over-payment calculations from our client companies by computing and summarizing benefits, offsets, & earning increases, trains colleagues on tasks and client systems, and various other tasks as assigned.
Client Facilitator I
Allsup
Belleville
08.2022 - 07.2023
Support Specialist II
Allsup
Belleville
11.2021 - 07.2022
- Updated client systems with the status of SSDI claims, uploaded medical files and updates to Allsup system. Various other tasks as assigned.
Business owner, in-home Childcare provider
07.2015 - 05.2022
- Duties include providing childcare to multiple families within my home, cooking, cleaning, bookkeeping, communicating with my clients about their child’s needs, behavior, and activities on a daily basis, planning age appropriate activities and outings, providing discipline and structure for children ages 6 weeks to 12 years old.
Education
Bachelor of Science - Psychology
Southern Illinois University
Edwardsville, ILHigh School diploma -
Belleville Township HighSchool West
Belleville, ILSkills
- Great multi-tasker
- Time-management skills
- Detail oriented
- Fast learner
- Scheduling experience
- Excellent written & verbal communication
- Proficient in MS Word
- Proficient in Outlook
- Proficient in Excel
- Proficient in Google Docs
- Proficient in Gmail
- Proficient in Drive
- Proficient in Sheets
- Proficient in Forms
- SQL experience
- Internet research
- Electronic File Management
- Organized
- Customer service experience
- Knowledge & understanding of SSDI
- Knowledge & understanding of Worker’s Compensation
- Knowledge & understanding of State Disability benefits
- Knowledge & understanding of LTD/STD claims
Volunteer Experience
Freeburg Women’s Community Club, Freeburg, IL, Club Secretary, 01/01/10, 05/31/23, Maintains communication within the club., Basic bookkeeping., Note taking., Maintains social media accounts., Organizes events., Schedules volunteers for events and community projects., Serves as a contact person for the club to members of the community., Checks mail., Maintains contact information for approximately 80 members.
Timeline
Client Facilitator II
Allsup
08.2023 - Current
Client Facilitator I
Allsup
08.2022 - 07.2023
Support Specialist II
Allsup
11.2021 - 07.2022
Business owner, in-home Childcare provider
07.2015 - 05.2022
Bachelor of Science - Psychology
Southern Illinois University
High School diploma -
Belleville Township HighSchool West