Jamie Testa
Aurora
Summary
Adaptable professional with 10+ years experience and proven knowledge of customer driven management. I'm excited to offer my energy and dedicated work ethic, along with excellent communication, critical thinking and multitasking skills. I'm a motivated team member who works well with others. A great problem solver and always up for a challenge.
Overview
20
20
years of professional experience
Work History
Patient Access Representative
Rush Copley Hospital
Aurora
12.2024 - Current
- Facilitated patient check-in and registration processes efficiently and accurately.
- Managed patient scheduling and appointment confirmations using hospital systems.
- Collected and verified patient information for insurance verification purposes.
- Handled phone inquiries regarding appointments, services, and patient accounts.
- Maintained organized records of patient interactions and updates in the database.
- Applied HIPAA privacy and security regulations while handling patient information.
- Collected co-pays and other payments from patients at time of service.
- Scanned documents into electronic medical records system.
- Greeted patients and visitors in a courteous and professional manner.
- Verified insurance coverage for services provided by the facility.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Created new patient accounts in EMR system as needed.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Reported liabilities and risk management concerns to supervisor for review.
Recruiter/HR
Aftermath Services
Aurora
11.2015 - 02.2017
- Provided excellent customer service and communication in a high call volume environment
- Led high volume recruitment efforts of 60+ regional offices across the country
- Communicated effectively with various parties each day using interpersonal and active listening skills
- Prescreened, interviewed and scheduled interviews with field managers
- Managed all stages of employment process using applicant tracking system (ATS)
- Build relationships with other recruitment sources
- Assist in employee relation issues, such as work complaints and other employee concerns
- Increased retention rates by working with leadership to identify and reward top performers
Salon & Spa Manager
XSport Fitness
Chicago
09.2005 - 06.2015
- Served as primary point of contact for members and guests
- Answered high-volume, multi-line telephone promptly and courteously
- Managed staff schedule and audit payroll to ensure payroll to income does not exceed 30%
- Held individual meetings with employees to address performance
- Met personal production sales goals and individual objections
- Ensured clients received quality services with exceptional customer service, resulting in 58% overall client retention
- Collaborated with all department heads and GM to create new business opportunities
- Maintain high functional, operational and organization levels during high-traffic hours
Education
College of DuPage
Glen Ellyn, ILSkills
- Attention to detail
- Customer Complaint Resolution
- Persuasive Selling
- Employee Retention
- Critical Thinking
- Manage Profitability
- Team Collaboration
- Complex Problem-Solving
- Organization
- Goal oriented
- Interpersonal and Verbal Communication
- Employee Performance Evaluations
- Loss Prevention
- Goals Monitoring
- Constructive Feedback
- Motivational Leadership
- Strategic Decision-Making
Timeline
Patient Access Representative
Rush Copley Hospital
12.2024 - Current
Recruiter/HR
Aftermath Services
11.2015 - 02.2017
Salon & Spa Manager
XSport Fitness
09.2005 - 06.2015
College of DuPage