Jamie Strauch
La Salle
Summary
Customer-Centric Service Clerk experienced in enhancing customer satisfaction through effective account management and error resolution. Delivered efficient service by leveraging strong organizational skills and proficiency in data entry and complaint resolution. Committed to fostering positive customer relationships while excelling in communication and multitasking in fast-paced environments.
Overview
23
23
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service/Clerk
Cosgrove Distributors
Spring Valley
03.2019 - Current
- Resolved customer inquiries via phone and email, enhancing customer satisfaction.
- Answered incoming calls from customers about product information, order status, and returns, ensuring timely assistance.
- Greeted customers and provided assistance with inquiries.
- Greeted customers upon entrance and handled cash and credit transactions.
- Processed orders accurately and efficiently using company software.
- Managed front office operations and ensured smooth daily schedule.
- Processed daily deposits, billed customers, and collected payments to maintain financial accuracy.
Sales Associate
CosmoProf
Peru
02.2011 - 03.2019
- Greeted customers and provided exceptional customer service.
- Assisted customers in selecting beauty products tailored to their needs.
- Helped customers find specific products, answered questions, and offered product advice.
- Processed transactions efficiently using point-of-sale systems and cash handling procedures.
- Maintained a clean and organized sales floor for optimal product presentation.
Hair Stylist
Hair Cuttery Salon
Peru
03.2003 - 09.2009
- Consulted with clients on hairstyle preferences and suitable products.
- Maintained cleanliness and organization of workstations and salon areas.
- Greeted customers, answered phones and booked appointments.
Education
License Of Cosmetology - Cosmetologist
Educator’s of Beauty
La Salle, IL 12.2002 - 12.2003
Some College (No Degree) - General Studies
IVCC
Oglesby, ILLaSalle Peru High School
La Salle, ILSkills
- Customer service
- Customer relationship management
- Order processing
- Billing and invoicing
- Data entry
- Effective communication
- Multi-tasker
References
References available upon request.
Timeline
Customer Service/Clerk
Cosgrove Distributors
03.2019 - Current
Sales Associate
CosmoProf
02.2011 - 03.2019
Hair Stylist
Hair Cuttery Salon
03.2003 - 09.2009
License Of Cosmetology - Cosmetologist
Educator’s of Beauty
12.2002 - 12.2003
Some College (No Degree) - General Studies
IVCC
LaSalle Peru High School