Jamie Rodriguez

Customer Service

Resolved customer complaints and inquires promptly, improving issue resolution time by 30%.

Encouraged employees to do their best and increased store productivity immensely.

Provided friendly and efficient service to average of 150 customers per shift, receiving positive feedback and maintaining customer satisfaction.

Overseeing food and labor costs, executing brand standards, managing cash,executing brand standards, managing cash and driving sales through marketing and new product rollouts.

Handled work logs and the organization of employee files.

• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

• Managed and motivated employees to be productive and engaged in work.
• Maintained professional, organized, and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Oversaw inventory management, optimizing stock levels, and reducing waste.
• Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.