Summary
Overview
Work History
Education
Skills
COVER LETTER
Timeline
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Jamie N. Burgos

Kankakee

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience

Work History

Hybrid Sales and Customer Service Manager

British Swim School - Flatirons
02.2025 - Current
  • Trained staff to enhance customer service and operational efficiency
  • Implemented sales strategies that increased overall revenue
  • Resolved customer complaints promptly
  • Maintained accurate family records, billing adjustments, and membership changes in Jackrabbit
  • Tracked and processed refunds, credits, and tuition billing accuracy for management review
  • Prepared weekly enrollment, revenue, and attendance reports to support business decisions
  • Updated and organized staff documentation, SOPs, and training materials for consistency
  • Coordinated scheduling updates, class capacities, and rosters across four pool locations

Location Manager

Hertz Rentals - Boulder, CO
02.2024 - 02.2025
  • Created weekly schedules for associates.
  • Ensured inventory readiness for daily customers and corporate accounts.
  • Monitored reports, logs, fuel supply, and fleet inventory.
  • Managed inventory associate incentive programs.
  • Processed weekly payroll and updated attendance/time off spreadsheets.

Remote Business Development Center Associate

Infocus Solutions - Remote
03.2023 - 03.2024
  • Completed 250+ calls/texts/emails daily.
  • Identified and prospected potential dealership clients.
  • Conducted virtual presentations and demonstrations.
  • Collaborated with sales team on client acquisition strategies.
  • Negotiated and finalized contracts for new dealership clients.

Business Development Center Associate

Airport Marina Honda - Los Angeles, CA
02.2022 - 02.2023
  • Followed up with leads from various sources.
  • Participated in sales and marketing activities.
  • Maintained accurate customer and vehicle information.
  • Collaborated with sales team for client retention strategies.
  • Created positive experiences to encourage repeat business.

Retention Coordinator

Gold’s Gym - Northridge, CA
07.2020 - 02.2022
  • Supported all 21 locations in Southern California.
  • Maintained exceptional service and integrity with client accounts.
  • Recorded and documented all activities accurately.
  • Informed management of operational issues affecting performance.

Accounts Receivables and Payable Specialist

Van Nuys KIA - Van Nuys, CA
07.2020 - 05.2021
  • Ensured statements and records compliance with laws.
  • Suggested cost-reduction and revenue-enhancement strategies.
  • Generated financial statements detailing accounts status.
  • Reconciled ledgers for accurate payment processing.
  • Handled day-to-day financial transactions.

Education

High School Diploma -

Golder College Preparatory
Chicago, IL

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Southern Illinois University
Edwardsville, IL

Skills

  • Microsoft Word, PowerPoint, Excel, Outlook
  • 10 years of Customer Service (In-Person and Remote)
  • Office Administration and Management
  • POS Systems, Multi-line Phone Systems
  • Phone Etiquette, Data Entry
  • B2B Sales, Cold/Warm/Hot Lead Calling
  • Business Development, Presentation Skills
  • Proficient with Apple Products
  • Staffing coordination
  • Complaint resolution
  • Metric tracking
  • Training and mentoring

COVER LETTER

To Whom It May Concern,


I am writing to express my strong interest in employment opportunities within your organization. I believe my qualifications and skills would be an asset for our future collaboration.

As a graduate from Golder College Preparatory and Southern Illinois University, I am currently residing in Boulder, CO at the moment, and am eager to add experience to my developing career. Here are some of my key strengths:


1. Self-starter

2. Punctual

3. Excellent communicator

4. Eager to learn new skills

5. Exceptional in customer service

6. Great team player


I appreciate your consideration of my credentials. If you feel there is a shared interest, I would welcome the opportunity to work with you and discuss how my skills would be a good fit for your company.

Thank you for considering my application.


Best,

Jamie N. Burgos

Timeline

Hybrid Sales and Customer Service Manager

British Swim School - Flatirons
02.2025 - Current

Location Manager

Hertz Rentals - Boulder, CO
02.2024 - 02.2025

Remote Business Development Center Associate

Infocus Solutions - Remote
03.2023 - 03.2024

Business Development Center Associate

Airport Marina Honda - Los Angeles, CA
02.2022 - 02.2023

Retention Coordinator

Gold’s Gym - Northridge, CA
07.2020 - 02.2022

Accounts Receivables and Payable Specialist

Van Nuys KIA - Van Nuys, CA
07.2020 - 05.2021

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Southern Illinois University

High School Diploma -

Golder College Preparatory
Jamie N. Burgos