Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JAMIE KRAUT

Chicago

Summary

Property Management Professional with over 12 years of extensive experience in the real estate sector, specializing in residential property oversight and conflict resolution. Demonstrates exceptional skills in project management, critical thinking, and effective time management, with a proven ability to lead diverse teams and ensure high standards of maintenance and resident satisfaction. Committed to driving operational excellence and enhancing property value through strategic decision-making and innovative solutions.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Vice President of Property Management

Urban Equities REC
01.2024 - Current
  • Oversee office staff including leasing manager, maintenance manager, AR/AP manager and assistant property manager
  • Audit resident account delinquencies and direct necessary action as needed, oversee the collections and eviction process
  • Closely monitor lease expirations and resident retention efforts
  • Determine rent amounts for new listings
  • Edit and improve apartment listing descriptions
  • Manage resident selection criteria including reviewing applications to ensure applicants are qualified, directing the leasing department on best practices and approving or denying applications
  • Determine the need for apartment renovations, approve scope of work, ensure renovations are completed on time and to a high standard of workmanship
  • Conduct in-person inspections of properties to verify a high standard of maintenance and/or to determine maintenance needs on a proactive level
  • Responsible for capital improvement projects; identifying needed work, sourcing third party vendors, obtaining and negotiating, and approving bids, inspecting completed projects
  • Liaise with insurance carriers when the need arises (fires, damage, theft)
  • Oversee building janitorial staff to ensure quality maintenance is being performed in a timely manner
  • Determine who to assign certain work orders to based on level of experience and timeline of completion
  • Review and approve invoices to ensure work was completed as agreed
  • Point of contact for escalated resident, office staff, janitor and third party vendor issues
  • Responsible for afterhours emergencies as needed

Director of Property Management

Fulton Grace
03.2020 - 01.2024
  • Accountable for firm's entire portfolio of over 2000 individual condominiums, single family homes and multi-unit properties
  • Oversaw onboarding of new properties to ensure a seamless transition
  • Oversaw department staff, including property managers, assistant property managers, leasing managers, maintenance managers and administrative staff
  • Served as main point of contact for all property management staff on an around-the-clock-basis to ensure compliance, offer guidance and provide conflict resolution, both internally and externally
  • Developed, implemented and enforced new policies, procedures and practices
  • Assisted in the hiring, training and mentoring of all new property management staff, including property managers, assistant property managers, leasing managers, maintenance managers and administrative staff
  • Tendered corrective disciplinary action regarding staff as needed
  • Oversaw evictions in conjunction with property owner's attorney(s)
  • Optimized employee performance, output and morale by providing positive reinforcement and feedback
  • Worked closely with the Vice President of Property Management, the Vice President of Business Development and the President to ensure company goals and expectations were met
  • Provided unparalleled customer service and guidance to firm's clients and residents
  • Responsible for negative Yelp/Google review management and resolution
  • Served as main contact for escalated issues concerning office staff, clients, residents, maintenance issues and attorneys
  • Maintained important information concerning local and federal fair housing laws as well as landlord and tenant rights and responsibilities
  • Resolved legal issues and disputes with the help of strong communication skills, policy expertise and knowledge of local laws
  • Maintained and nurtured vendor relationships
  • Negotiated favorable contracts with clients, tenants and vendors to consistently meet financial goals

Supervising Property Manager

Fulton Grace
05.2016 - 01.2024
  • Accountable for team of seven property managers, including hiring, training/mentoring
  • Oversaw seven portfolios of managed residential properties, totaling approximately 560 condominiums, single family homes and multi-unit buildings
  • Ran weekly and monthly reports to ensure staff was in compliance with firm's policies
  • Offered guidance, education, advice and solutions to property management staff
  • Available on an as-needed basis for team of 7, as well as clients and residents
  • Served as first point of contact concerning client or resident complaints
  • Aided in the creation of the company's Property Management Handbook

Senior Property Manager

Fulton Grace
01.2016 - 05.2016
  • Handled daily operations regarding a portfolio of 120 individual condominiums, single family homes and multi-unit income-producing properties
  • Collected rent, delivered delinquency notices and eviction notices; performed evictions as needed
  • Coordinated maintenance items with appropriate vendor(s)
  • Sourced and maintained professional working relationships with vendors; troubleshooting as needed
  • Served as main contact for all residents and clients within portfolio, including conflict resolution
  • Ran weekly and monthly reports to ensure compliance with firm's policies
  • Served as listing agent for each unit in portfolio, including marketing/advertising, provided current market analysis and guided/educated property owners as it related to their listing to ensure optimal support and guidance
  • Processed rental applications and completed all leasing paperwork
  • Resolved current tenant issues to establish trust and uphold standards set by property owners

Assistant Property Manager

Fulton Grace
11.2012 - 01.2014
  • Performed assistant duties as needed by property managers
  • Prepared lease, sublease and lease termination agreements
  • Ensured maintenance items were completed by allowing vendor access as needed
  • Ordered heating disclosures and maintained database
  • Procured new business by offering and describing firm's services
  • Created apartment rental listings
  • Hosted apartment tours
  • Researched third party vendors for needed maintenance
  • Cultivated and nurtured third party vendor relationships

Education

Bachelor of Arts - English -

Northeastern Illinois University
Chicago, IL
05.2005

High School Diploma -

Lane Technical High School
Chicago
06.1997

Skills

  • Efficient learner
  • Effective Time Management
  • Critical thinking and problem solving
  • Conflict Resolution
  • Flexibility and Adaptability
  • Decision Making
  • Ability to Multitask
  • Ability to Work Under Pressure
  • Ability to Work Independently
  • Project Management
  • Detail Oriented
  • Process Improvement
  • Staff Management

Certification

Illinois Real Estate Broker License

Timeline

Vice President of Property Management

Urban Equities REC
01.2024 - Current

Director of Property Management

Fulton Grace
03.2020 - 01.2024

Supervising Property Manager

Fulton Grace
05.2016 - 01.2024

Senior Property Manager

Fulton Grace
01.2016 - 05.2016

Assistant Property Manager

Fulton Grace
11.2012 - 01.2014

Bachelor of Arts - English -

Northeastern Illinois University

High School Diploma -

Lane Technical High School

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