Jamie Jones
Litchfield
Summary
Proven leader in financial and retail sectors, notably with Bank of Hillsboro, skilled with operational efficiency and staff development. Achieved seamless high-volume transaction management and staff integration, demonstrating strong problem-solving and training skills.. My expertise in transaction processing accuracy and mentoring ensures top-notch team performance and customer satisfaction, with a proven track record of maintaining cash handling accuracy and enhancing client relationships through exceptional service.
Overview
11
11
years of professional experience
Work History
Head Teller
Bank of Hillsboro
04.2020 - Current
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Replenished ATM funds in empty canisters prior to validation process.
- Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Strengthened client relationships through exceptional service and proactive identification of financial needs.
Shift Manager
Aldi USA
09.2013 - 07.2020
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Excelled in every store position and regularly backed up front-line staff.
Education
High School Diploma - General Studies
Litchfield High School
Litchfield, ILSkills
- Operational efficiency
- Staff training and development
- Transaction processing accuracy
Timeline
Head Teller
Bank of Hillsboro
04.2020 - Current
Shift Manager
Aldi USA
09.2013 - 07.2020
High School Diploma - General Studies
Litchfield High School
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