Jamie Jackson
Chicago
Summary
Knowledgeable Resident Care Director experienced in patient assessment, medication auditing, and process optimization. Delivered high-quality care through strong clinical skills and a comprehensive understanding of compliance standards. Focused on enhancing patient outcomes and fostering team collaboration in both independent and assisted living environments.
Overview
8
8
years of professional experience
Work History
Crisis Intervention Specialist
Ucan
Chicago
03.2026 - Current
- Provided crisis intervention services to individuals in need of emotional support and guidance.
- Provided crisis intervention support to individuals in distress situations.
- Utilized de-escalation techniques to stabilize individuals in acute distress.
- Conducted assessments to determine immediate needs of clients.
- Developed personalized safety plans for at-risk clients.
- Evaluated client needs and provided appropriate referrals to community agencies or mental health professionals.
- Developed individualized treatment plans tailored to the specific needs of each client.
- Facilitated communication between clients and mental health professionals.
- Collaborated with mental health professionals and social services to provide comprehensive support.
- Collaborated with community resources to enhance client support services.
- Collaborated with other healthcare providers such as psychiatrists, psychologists, social workers, and primary care physicians to ensure comprehensive care for clients.
- Coordinated with law enforcement and emergency responders during critical incidents to ensure safety.
- Responded quickly and effectively when emergency situations arose; managed high stress environments with professionalism.
- Acted as a liaison between the client's family members and medical team during times of need.
- Assisted families in understanding the impact that mental illness can have on an individual's well-being.
- Maintained detailed records of crisis interventions and outcomes for continuous improvement.
- Engaged in continuous education on current best practices in crisis intervention and mental health.
- Analyzed crisis data to identify trends and improve intervention strategies.
Resource Specialist
One Hope United
Chicago
01.2026 - Current
- Coordinated resource allocation for diverse programs and services.
- Assisted families in accessing community resources and support services.
- Conducted assessments to identify client needs and service gaps.
- Collaborated with community organizations to enhance service offerings.
- Analyzed data from multiple sources to identify trends in resource consumption.
- Coordinated allocation and distribution of resources across multiple projects to ensure optimal utilization.
- Planned and executed strategies for optimizing the efficient use of resources.
- Developed and maintained comprehensive resource inventory systems for tracking and managing assets.
- Fostered relationships with external partners and organizations to secure additional resources as needed.
Foster Care Case Manager
Unity Parenting & Counseling Center
Chicago
01.2024 - 12.2025
- Assessed and evaluated the needs of foster care families.
- Developed individualized service plans to meet the needs of each family.
- Coordinated with other agencies, such as court systems, schools, hospitals, and mental health providers, to ensure that families were receiving necessary services.
- Monitored the progress of foster care cases and reported any changes to supervisors.
- Provided crisis intervention for foster care families when needed.
- Conducted home visits to assess safety and well-being of children in foster homes.
- Facilitated meetings between birth parents, foster parents, social workers, and other professionals involved in the case.
- Maintained accurate records of all activities related to each case in accordance with agency policies and procedures.
- Advocated on behalf of clients in order to obtain necessary resources or services from outside organizations or government agencies.
- Collaborated with community partners to provide additional support services for clients' needs such as housing assistance or job training programs.
- Participated in weekly team meetings with supervisors and other caseworkers to discuss ongoing cases and review best practices for client management.
- Met regularly with assigned clients to provide guidance and emotional support throughout their journey through the foster care system.
- Educated clients about their rights within the system as well as available resources they can access.
- Encouraged positive communication between biological parents and foster parents in order to promote a healthy environment for children.
- Assisted in transitioning youth out of the foster care system into independent living situations.
- Actively sought out new placement opportunities for children who had been removed from their previous homes due to neglect or abuse.
- Attended court hearings regarding child custody cases involving clients.
- Ensured compliance with state regulations governing child welfare services.
Life Coach
Chicago cred
Chicago
04.2023 - 01.2024
- Created actionable plans that empowered clients to take ownership of their lives.
- Listened to personal stories, asked probing questions and offered knowledgeable advice for different situations.
- Completed detailed documentation of sessions, patient notes and recommendations.
- Provided emotional support during times of crisis or transition in order to facilitate healing processes.
- Utilized a variety of techniques such as cognitive-behavioral therapy, mindfulness, and positive psychology to assist clients in achieving their objectives.
- Helped patients with frequent irritability, bad habits and high stress levels through individual and group sessions.
- Assisted clients with developing problem solving skills to manage difficult situations.
- Evaluated overall effectiveness of services provided through surveys or interviews with clients.
- Educated clients on healthy lifestyle practices such as nutrition, exercise, stress management.
- Collaborated with other professionals such as psychiatrists or psychologists when necessary.
- Met with clients to understand individual needs and develop personalized counseling plans.
- Helped clients set weekly goals and plan how to accomplish objectives.
- Collaborated to set goals and outline steps to achieve objectives.
- Counseled clients on physical, mental factors impacting personal success.
Care Supervisor
Help At Home Health Care
Chicago
01.2020 - 03.2023
- Served as a liaison between staff, families, physicians, community resources and other stakeholders involved in resident care.
- Established systems for tracking outcomes of resident care plans and monitoring effectiveness of interventions.
- Facilitated communication among health professionals, family members and other caregivers to ensure continuity of care across settings.
- Evaluated staffing levels on an ongoing basis to ensure adequate coverage for all shifts within the department.
- Assisted in hiring new employees by conducting interviews and orienting new staff members on organizational structure, policies and procedures and job duties.
- Initiated clinical audits focused on improving quality of care provided to residents throughout the facility.
- Analyzed data trends from surveys conducted by external agencies such as CMS or Joint Commission accreditation bodies.
- Fostered positive relationships with local healthcare providers through networking events and seminars.
- Attended professional conferences and workshops related to long-term care administration or management issues.
- Collaborated with administrative personnel to develop strategies aimed at increasing efficiency while maintaining high standards of service delivery.
- Maintained current knowledge of regulations governing skilled nursing facilities through regular review of applicable laws and regulations.
- Investigated incidents involving patients and residents that may have resulted in harm or injury; documented findings according to established protocols.
- Provided advocacy for clients to ensure their needs are met through appropriate services.
- Coordinated with other health care providers, such as physicians and psychiatrists, to develop comprehensive treatment plans.
- Conducted assessments of client's physical, psychological, cognitive, social, economic and environmental needs.
- Developed service plans based on assessment findings; monitored effectiveness of plans regularly.
- Arranged referrals for additional services such as housing assistance or financial aid programs when needed.
Behavioral Health Technician
Advocate Christ Medical Center
Chicago
10.2018 - 11.2019
- Provided crisis intervention services to patients in need.
- Facilitated group therapy sessions with multiple patients.
- Facilitated group therapy sessions to enhance patient engagement and therapeutic outcomes.
- Developed individualized therapeutic plans for patients based on their mental health needs.
- Collaborated with multi-disciplinary teams to develop comprehensive treatment plans for patients.
- Assessed patient behavior, reactions and responses to treatment plans.
- Advised clinical staff regarding appropriate interventions for behavioral issues.
- Maintained accurate documentation of patient progress and treatments received.
- Communicated regularly with medical personnel to ensure timely updates on patient status and treatment adjustments.
- Mentored new Behavioral Health Technicians, fostering adherence to best practices in client interactions.
- Enforced rules and regulations pertaining to client and patient care while maintaining a safe environment.
- Mentored new Behavioral Health Technicians on best practices when interacting with clients and patients.
- Encouraged positive interactions between other Behavioral Health Technicians and clients and patients.
- Organized daily activities such as arts and crafts, games, music therapy, that promote healthy coping skills.
- Coordinated transportation for appointments outside the facility.
- Assisted in coordinating transportation for appointments outside the facility when necessary.
- Provided emotional support to clients and patients dealing with difficult situations.
Education
Master of Social Work - Social Work- Advanced Standing
Capella University
Minneapolis, MNBachelor of Administrative Studies - Business Administration And Management
Los Angeles Valley College
Van Nuys, CASkills
- Crisis intervention
- Crisis evaluation
- Suicide intervention
- De-escalation
- Behavior management
- Client advocacy
- Needs assessment
- Safety planning
- Monitoring Staff
- Employee Supervision
- Setting Schedules
- Operational Management
- Project Oversight
- Resource coordination
- Community collaboration
- Case management
- Conducting Assessments
- Case assessments
- Patient risk assessment
- Quality assessments
- Quality assurance
- Quality Improvement
- Regulatory Requirements
- Nursing Standards
- Codes Compliance
- Healthcare knowledge
- Acute care
- Discharge Planning
- Referral management
- Clinical Documentation
- Care Planning
- Utilization improvements
- Process Improvements
- Employee Performance Evaluations
- Risk Management
- Emotional support
- Team collaboration
- Conflict resolution
- Nonviolent communication
- Problem solving
- Risk evaluation
- Mental health
- Confidentiality management
- Wellness Services
- Workflow Coordination
- Hospital Coordination
- Assessment Skills
- Youth involvement
- Crisis evaluation
- Suicide intervention
- Youth involvement
Timeline
Crisis Intervention Specialist
Ucan
03.2026 - Current
Resource Specialist
One Hope United
01.2026 - Current
Foster Care Case Manager
Unity Parenting & Counseling Center
01.2024 - 12.2025
Life Coach
Chicago cred
04.2023 - 01.2024
Care Supervisor
Help At Home Health Care
01.2020 - 03.2023
Behavioral Health Technician
Advocate Christ Medical Center
10.2018 - 11.2019
Master of Social Work - Social Work- Advanced Standing
Capella University
Bachelor of Administrative Studies - Business Administration And Management
Los Angeles Valley College