JAMIE HARRIS
Peoria
Summary
- Built and maintained relationships to promote rapport with customers.
- Streamlined communication channels between customers and company to improve response times.
- Fostered positive working environment that encouraged teamwork, motivation, and strong commitment to providing excellent customer service.
- Handled escalated customer issues, providing function support for customer interactions.
Customer-focused professional with successful several-year career in industry. Dynamic and successful at applying skills in busy environments.
Overview
10
10
years of professional experience
Work History
Customer Service Manager/Accounts Receivable
Clifton's Carpet Service
Lewistown
01.2020 - Current
- Built and maintained relationships to promote rapport with customers.
- Streamlined communication channels between customers and company to improve response times.
- Fostered positive working environment that encouraged teamwork, motivation, and strong commitment to providing excellent customer service.
- Handled escalated customer issues, providing function support for customer interactions.
FSQA Manager
Calihan Pork Processors
Peoria
09.2024 - 04.2026
- Prepared monthly reports on FSQA activities, trends, and key performance indicators KPIs.
- Reviewed product labels for accuracy and compliance with regulatory requirements.
- Collaborated with cross-functional teams to improve overall product quality and reduce waste.
- Investigated customer complaints and coordinated corrective actions to prevent future issues.
Coverage Consumer Safety Inspector
USDA FSIS
Chicago
08.2020 - 09.2024
- Helped organizations handle health-related problems and update procedures with technical advice and guidance.
- Reported on the results of investigations with written papers and public presentations.
- Created and optimized designs for new sanitary equipment design, improving health, and safety with a proactive approach.
- Reviewed HACCP and CCP incident reports to identify root causes and optimal preventive approaches.
HR/Payroll
JBS
Beardstown
01.2018 - 08.2020
- Developed strong relationships with clients through clear communication and trust-building efforts.
- Continuously sought opportunities for professional development through attending workshops, conferences, or training courses related to SAP Payroll technology.
- Implemented successful customer solutions based on accurate forecasting and targeted follow through on key issues.
- Collaborated with payroll department to ensure proper payment adjustments during employee absences.
Receptionist
Rushville Veterinary Clinic
Rushville
01.2016 - 12.2017
- Greeted clients and patients upon arrival at the veterinary clinic.
- Managed appointment scheduling for veterinarians and staff.
- Coordinated communication between clients and veterinary team members.
Education
High School -
Lewistown High School
Lewistown, ILSkills
- Customer relationship management
- Team collaboration
- Effective communication
- Time management
- Relationship building
- Microsoft outlook, word, and Excel
- Superior computer skills
- Billing and filing
Timeline
FSQA Manager
Calihan Pork Processors
09.2024 - 04.2026
Coverage Consumer Safety Inspector
USDA FSIS
08.2020 - 09.2024
Customer Service Manager/Accounts Receivable
Clifton's Carpet Service
01.2020 - Current
HR/Payroll
JBS
01.2018 - 08.2020
Receptionist
Rushville Veterinary Clinic
01.2016 - 12.2017
High School -
Lewistown High School