Jamie Geist
Countryside
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Financial Advocate
Advocate Aurora Health
09.2023 - Current
- Screen patients for Medicaid or Financial Assistance.
- Complete estimates for patient's for upcoming appointments.
- Provide excellent customer service over the phones and help patients with any current issues they have with their statements.
- Provide assistance to other teammates when needed.
- Verified patient insurance eligibility and entered patient information into Epic.
Patient Service Representative
Advocate Aurora Health
02.2023 - 09.2023
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Worked closely with nursing staff if needed to reschedule patients.
Financial Counselor Team Lead
R1RCM
10.2018 - 02.2023
- Over see six hospitals in the Financial Counseling department, help the facilities when needed and provide comprehensive training and support to new hires.
- Educate patients on their responsibilities and potential options for their hospital visit.
- Work collaboratively with patient registration, case management, and clinical staff to secure self-pay accounts.
- Initiate process of collecting deposits and deductibles.
- Complete screening process for patients for Medicaid or any other financial services within the hospital.
- Submit Medicaid applications via Abe site.
- Solve high dollar self-pay accounts by strategic case analysis and problem solving.
- Display strong sense of patient care and pay close attention to detail.
- Work with verification team if authorizations are needed for patients.
Patient Service Representative Team Lead
AMITA Health
06.2017 - 10.2018
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Providing excellent customer service by promptly answering patient inquiries.
- Complete patient registration during their hospital visits in the emergency room and outpatient services.
- Obtained authorizations for patient's for future appointments.
- Train new hires on the hospitals policies and procedures.
- Deeply involved during critical company outlook and transition.
- Worked with the following software's Cerner, One Source, Revenue Cycle, CPA, Mosaiq and Athena.
Office Manager
Haney & Company
07.2015 - 08.2016
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Prepare payroll for outside companies.
- Maintain monthly bills and bank deposits.
- Organize and schedule appointments, collect and mail documents.
- Worked with the following software's Sage 50 Accounting, Lacerte, Creative Solutions, Accounting CS, Practice CS, Accountants World and SmartVault.
Operations Manager
Ulta Salon And Cosmetics
09.2007 - 01.2019
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed floor design based on corporate requirements.
- Assisted with annual inventory.
- Preformed money transfers throughout the workday.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Always maintained great customer service with guests and provided an excellent shopping experience.
Education
High School Diploma -
Lyons Township Highschool
La Grange06.2007
Skills
- Fraud prevention
- Customer Service
- Financial Services
- Administrative and Office Support
- Registration and Scheduling
- Patient Confidentiality and Data Security
- Resolving Problems
- Documenting and Recording Information
- Multitasking
- Team Collaboration
- Problem-Solving
Certification
- Certified in Phlebotomy - Chicago School of Phlebotomy, September 2019.
- NHA Certified in Medical Billing and Coding - U.S. Career Institute, September 2023
Timeline
Financial Advocate
Advocate Aurora Health
09.2023 - Current
Patient Service Representative
Advocate Aurora Health
02.2023 - 09.2023
Financial Counselor Team Lead
R1RCM
10.2018 - 02.2023
Patient Service Representative Team Lead
AMITA Health
06.2017 - 10.2018
Office Manager
Haney & Company
07.2015 - 08.2016
Operations Manager
Ulta Salon And Cosmetics
09.2007 - 01.2019
High School Diploma -
Lyons Township Highschool
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