Jamie D Ciesco
Grayslake
Summary
Claims processor team lead with a strong background in policy development and quality assurance. Proven success in vendor management and coaching teams to enhance performance and compliance. Expertise in resolving complex claims, ensuring operational excellence, and maintaining high client satisfaction. Noted for improving efficiency and reducing errors through detailed claims analysis and regulatory compliance.
Overview
22
22
years of professional experience
Work History
Claims Processor Team Lead and Senior Claims Processor and Claims Processor
Endurance Warranty Services
Northbrooke
01.2021 - 01.2026
- Overseeing the claims processors and department
- Trained new and existing employees on claims processing procedures and best practices.
- Coaching and assisting with all claims or processing related questions
- Handled escalated claims and manager calls
- Conducted evaluations and quarterly reviews on employee performance to enhance understanding of claims processing.
- Creating and updating policies and procedures guide
- Reviewing, correcting, advising and processing claims
- Handled processing claims authorized for higher limits
- Managed employees' shifts and created daily schedules to ensure proper coverage.
- Managed vender accounts; review weekly/monthly statements and invoices and process check or ACH payments according to schedules
- Created claims and added adjustment lines for problematic claim issues
- Processed claims by reviewing auto repair facilities' final invoices and authorized repairs. Adjusted payments as necessary.
- Process all check payment claims to shops, customer reimbursements, or rental requests
- Proficient knowledge with PCRS, Moxy, CXone, inContact, IEX
Service Advisor and Warranty Assistant and Cashier/Loaners
Liberty Auto City
Libertyville
01.2014 - 01.2020
Service Advisor & Cashier/Loaners
Fields Auto Group
Northfield
01.2008 - 01.2014
- Checked in customers for appointments, listened to concerns, relayed information to technicians, performed walk-arounds, processed computer information and paperwork
- Managed complete customer interactions from check-in to follow-up, provided alternate transportation, updated customers on service progress and costs, completed and invoiced repair orders
- Performed cashiering duties and processed loaners for customer convenience.
- Processed warranty claims, verified coverage, entered labor operations and parts for payment, updated schedules
- Corrected and processed Fleet company claims for timely resolution.
- Proficient in ADP, Reynolds, Ignite, and Wi-Advisor system performing processes and updating system features
- Create schedules, spreadsheets, updates procedures and policies
- Answer calls, switchboard operator, and scheduling appointments
Warranty and Service Administrator/ Accounts Payable and Receivable and Cashiering
Porsche Exchange and Audi Exchange
Highland Park
01.2004 - 01.2007
- Cashiering, collecting payments for services rendered, completing and filing paperwork, entering invoice data, and performing batch totals and closing accounts daily
- Managed accounts payable and receivable by entering invoice data, closing monthly vendor statements for payment, receiving payments, and maintaining daily and monthly account balances
- Checked, corrected, and submitted warranty claims for payment, updated weekly and monthly schedules, and maintained accurate audit trail entries and account balances
- Managed customer appointment setting and check-in for service, addressed customer needs, wrote and completed work orders, and provided updates on repair costs, completion times, and delivery follow-ups
- Creating schedules, time sheets and payroll, audits and deductions, training, ordering supplies, filing
- Receptionist and Switchboard operator, answering calls and taking messages, setting appointments
- Training online, in class, and traveling for training
- Proficient knowledge with ADP, PIWIS, PPN, WWS, and PNCA Source
Education
High School Diploma -
William Fremd High School
Palatine, IL06-1997
Skills
- Claims processing and evaluation
- Policy development and interpretation
- Quality assurance and compliance
- Vendor management and account oversight
- Customer relationship management
- Employee training and development
- Data entry and management
- Team leadership and collaboration
- Problem solving and critical thinking
- Attention to detail and accuracy
- Effective communication skills
- Time management and multitasking
- Adaptability and flexibility
- Payments posting and transactions reconciliation
- Document review and analysis
Timeline
Claims Processor Team Lead and Senior Claims Processor and Claims Processor
Endurance Warranty Services
01.2021 - 01.2026
Service Advisor and Warranty Assistant and Cashier/Loaners
Liberty Auto City
01.2014 - 01.2020
Service Advisor & Cashier/Loaners
Fields Auto Group
01.2008 - 01.2014
Warranty and Service Administrator/ Accounts Payable and Receivable and Cashiering
Porsche Exchange and Audi Exchange
01.2004 - 01.2007
High School Diploma -
William Fremd High School