Jamie Charbonnier
Marengo
Summary
Store Manager skilled at training employees on customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Successful at making smart merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
9
9
years of professional experience
Work History
Store Manager
At Home
10.2021 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Rotated merchandise and displays to feature new products.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Assisted in hiring and training of team members.
- Reported issues to higher management with great detail.
Inventory Control Manager
At Home
11.2020 - 10.2021
- Managed a team of inventory control specialists, providing guidance and support to ensure accurate reporting of stock levels.
- Reviewed current processes regularly and recommended improvements in line with industry best practices for ongoing optimization efforts in the warehouse environment.
- Optimized warehouse layouts for better space utilization, allowing for more efficient storage of products.
- Processed damaged goods according to company guidelines.
Customer Support Specialist
At Home
01.2019 - 11.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with training and mentoring new staff members.
Department Manager
Goodwill Industries of Northern Illinois
07.2015 - 01.2019
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Established clear performance expectations for staff members which led to increased accountability.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
Education
Associate of Science - General/Psychology
McHenry County College
Crystal Lake, IL01.2013
Skills
- Customer Service
- Communication skills
- Problem-Solving
- Training and mentoring
Timeline
Store Manager
At Home
10.2021 - Current
Inventory Control Manager
At Home
11.2020 - 10.2021
Customer Support Specialist
At Home
01.2019 - 11.2020
Department Manager
Goodwill Industries of Northern Illinois
07.2015 - 01.2019
Associate of Science - General/Psychology
McHenry County College
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