Summary
Overview
Work History
Education
Skills
Timeline
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JAMI SUTTON

Mount Vernon

Summary

Dynamic Office Manager with a proven track record at SSM Health, excelling in customer service and time management. Recognized for enhancing team productivity through effective task delegation and implementing efficient filing systems. A dedicated team player, adept at maintaining confidentiality and fostering a positive work environment.

Professional office support specialist with proven ability to manage administrative tasks efficiently and enhance workplace productivity. Strong focus on team collaboration, with adaptability to meet changing needs. Known for reliability, effective communication, and proficiency in scheduling, data management, and customer service, ensuring smooth operations and achieving results.

Overview

14
14
years of professional experience

Work History

Office Assistant

STATE OF ILLINOIS
03.2025 - Current
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Facilitated smooth operations by efficiently handling incoming and outgoing mail.
  • Contributed to a positive work environment by fostering open communication among colleagues.
  • Ensured timely completion of projects by coordinating resources across multiple teams effectively.
  • Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
  • Fostered positive work environment, coordinating team-building activities and maintaining clean and organized office space.
  • Expedited document processing with accurate mail processing and timely filing.

BARTENDER

WOODLAWN BAR
06.2018 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.

Office Manager

SSM HEALTH
11.2011 - 05.2021
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Improved team morale and cohesion with regular team-building activities and open communication channels.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Education

CENTRALIA HIGH SCHOOL
CENTRALIA, IL

Skills

  • Customer service
  • Positive attitude
  • Time management
  • Data entry
  • Organizing and categorizing
  • Verbal communication
  • Dedicated team player
  • Resourceful
  • Prioritizing work
  • File organization
  • Mail sorting and distribution

Timeline

Office Assistant

STATE OF ILLINOIS
03.2025 - Current

BARTENDER

WOODLAWN BAR
06.2018 - Current

Office Manager

SSM HEALTH
11.2011 - 05.2021

CENTRALIA HIGH SCHOOL

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