Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Jami Rees

Oregon

Summary

Results-driven management professional with extensive experience in leading branch operations and maximizing efficiency. Known for fostering collaborative work environment and achieving high-performance results. Reliable and adaptable, with excellent skills in leadership and client relations.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Branch Manager

Central Illinois Loan
05.2016 - Current
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.

Branch Manager

Heights Finance Corporation
10.1997 - 05.2016
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.

Education

Leaf River High School
Leaf River, IL

Skills

  • Branch operations management
  • Customer service
  • Customer relationships
  • Excellent time management skills
  • Attention to detail
  • Excellent work ethic
  • Coaching and mentoring
  • Team supervision
  • Relationship building and management
  • Client relationship management
  • Strong team-builder

Accomplishments

  • Received the “EB Hoerr Award” for exemplary performance and recognition for one of the top performing branches in the company.
  • Repeatedly received recognition from superiors for excellence in service.
  • Received the “Eagles Club Member Award” for exemplary performance and recognition from superiors. Such an honor with this being the highest recognition for company performance.
  • Grew accounts opening two denovo branches, gain and retain one million dollars in outstandings with controlled delinquency.
  • Served on peer consulting committee encouraging and developing positive communication with upper management.
  • Became a trained facilitator to share success suggestions and opportunities. Procedures and Policies. Sales skills.

Certification

  • Current Notary
  • State of Illinois Insurance Producer's License in Health, Fire, Property and Casualty since 1999

Languages

English
Full Professional

Timeline

Branch Manager

Central Illinois Loan
05.2016 - Current

Branch Manager

Heights Finance Corporation
10.1997 - 05.2016

Leaf River High School

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Jami Rees