Jami Gonzalez
Hampton,IL
Summary
Business minded professional with eleven years of comprehensive John Deere project knowledge in the continuation of application development. Ability to understand the global users’ needs and provide group and individual training. Strong problem solving and analytical skills with the ability to use surrounding resources to meet deadlines and resolve issues. Proficient in Agile methodology, Microsoft Office, Basic coding languages, Jira, and Transact SQL.
Overview
21
21
years of professional experience
Work History
Technical Product Manager
John Deere
08.2022 - Current
- Collaborated extensively with multiple cross-functional teams to drive seamless integration efforts for end-to-end system optimization.
- Enhanced team collaboration, implementing agile methodologies for more effective project management across 2 scrum teams.
- Promoted a culture of continuous improvement through regular sprint reviews and retrospectives.
- Ensured timely delivery of products by proactively identifying risks and mitigating potential roadblocks in the development process.
- Delivered high-quality technical documentation to support training and stakeholder implementations.
- Managed stakeholder expectations effectively by maintaining constant communication throughout the development lifecycle.
- Resolved complex technical issues by collaborating closely with engineering teams to develop innovative solutions.
- Analyzed performance data to identify trends and opportunities for product optimization, driving continuous improvement over 2 products.
- Enhanced product security measures, significantly reducing vulnerability to cyber threats.
- Facilitated cross-functional team meetings to keep projects on track, addressing and mitigating potential roadblocks swiftly.
- Crafted detailed product roadmaps, clearly communicating vision and milestones to stakeholders.
- Engaged with customer support team to identify common user issues, prioritizing fixes in product updates.
- Developed training materials for new application features, improving adoption rates among existing users.
- Streamlined communication between development and business teams, fostering collaborative environment that accelerated product launch timelines.
- Led cross-functional teams to successfully complete IT projects.
- Monitored and tracked project progress to support timely completion.
- Communicated project updates to stakeholders at all levels.
- Established and enforced project timelines and deadlines, implementing fully with 2 scrum teams.
- Conducted quality assurance to verify accuracy of data used in IT projects.
- Assessed and analyzed customer requirements to develop effective IT project plans.
- Partnered with project team members to identify and quickly address problems.
Expert Alert Rule Author
John Deere
07.2019 - 07.2022
- Author Expert Alerts for platforms utilizing the Enterprise Data Lake (EDL) with Databricks, Tableau, and Pega, increasing adoption of usage by 80%
- Author Interactive Solutions for product lines globally
- Gather requirements, analyze, and execute best method for rule and solution authoring
- Engage in customer-focused research for monthly team discussion, document the result, and implement plans for solutions
- Assist colleagues in project-based research for machine health development
- Create and maintain a process and documentation for Expert Alert rule author that enables the platforms to hand off rule development guidelines for rule authoring
- Develop and maintain documentation for rule authoring methodology
- Support optimization for current rules as needed by platforms
- Work with Machine Health Enablement Lead and platforms for exploratory Proof of Concept to advance Connected Support capabilities
- Trained for Customer Service Continuation – Parts Picker and am familiar with parts locations, picking and shipping processes
Product Owner
John Deere/Sedona Technologies
10.2018 - 06.2019
- Oversee Marketing Order Code Information (MOCI) Support for Product Line Marketing (PLM), Pricing, and Presentation modules including coordination across five feature teams, end users, and business stakeholders
- Lead and coordinate partnerships with project stakeholders ensuring business requirements are met and provide status updates
- Track defects, assess the initial problem, coordinate the resolution fix by assigning to work Support/Feature teams and follow-up on the project process
- Research and analyze user problems to determine if issue is as-designed or a defect
- Monitor, analyze, and resolve issues, looking at SAP, HANA, John Deere Service Center, WDS, and MOCI interfaces
- Triage interface failures that involve date incoming to MOCI from multiple systems
- Lead End-to-End testing activities within small group of technical developers and product owners
- Complete application user acceptance/regression testing
- Successfully implemented the Agile process for Support Team; Lead Agile ceremonies supporting SAFE Agile methodologies
- Plan and allocate work to Support Team by breaking work into incremental objectives and author user stories to be executed by each team member
- Incident Manager, proficient in ServiceNow and Rally tracking tools
- Manage work of a team of 3-5 developers
Business Analyst
John Deere/Sedona Technologies
09.2014 - 09.2018
- Achieved MOCI Pricing SME/MOCI Admin status
- Gathered appropriate system development needs to produce deliverables including project flow processes and required documentation
- Defect tracking and resolution coordination
- Application user acceptance/regression testing/quality testing
- Research user experience to aid in application feature development
- Agile development environment experience
- CEDL contribution and presentation
- Facilitated training to global users on application usage
- Mentored new colleagues on process and applications that have been implemented
Business Analyst
JMF Company
08.2013 - 08.2014
- Performance Metrics analysis and reporting
- Reporting package creation for company leadership
- On-demand reporting for all areas of company
- Daily report automation that saved 100 monthly man-hours company-wide
Technical Trainer/Support Technician
Computer Team
07.2012 - 09.2013
- Support and train clients on accounting software
- Create and maintain technical guide documentation
- Support clients in all facets of technology
Data Analyst/Implementation Specialist
Incisent Technologies
09.2004 - 07.2012
- Data Integration Project Management
- Gather requirements, manage SLA, and establish data model for client projects
- Load data via ETL/data loader processes
- Data analysis between pre-production and production environments to ensure data quality and test performance
- Manage database-level data correction with DBA
- Use Transact SQL for adhoc database queries
- Complete End-to-End testing for every project for accurate implementation
- Manage defects for clients on an ongoing basis
Education
MS - INFORMATION SYSTEMS, IT Regulatory Compliance, Information Assurance & Security Design, Database Design
DePaul University
Chicago, IL06.2010
BACHELOR OF ARTS - COMPUTER SCIENCE & SOCIOLOGY
Cornell College
Mount Vernon, IA06.2001
Skills
- Sprint planning
- Continuous integration and deployment
- Product backlog management
- Product requirement documentation
- Feature prioritization
- Product roadmapping
- Stakeholder communication
- Cross-functional team leadership
- API integration management
- Work Planning and Prioritization
Timeline
Technical Product Manager
John Deere
08.2022 - Current
Expert Alert Rule Author
John Deere
07.2019 - 07.2022
Product Owner
John Deere/Sedona Technologies
10.2018 - 06.2019
Business Analyst
John Deere/Sedona Technologies
09.2014 - 09.2018
Business Analyst
JMF Company
08.2013 - 08.2014
Technical Trainer/Support Technician
Computer Team
07.2012 - 09.2013
Data Analyst/Implementation Specialist
Incisent Technologies
09.2004 - 07.2012
MS - INFORMATION SYSTEMS, IT Regulatory Compliance, Information Assurance & Security Design, Database Design
DePaul University
BACHELOR OF ARTS - COMPUTER SCIENCE & SOCIOLOGY
Cornell College
Leadership And Community Service
- United Township High School Booster Club - President
- United Township High School Board of Education – Current elected member
- Quad City Arts Festival of Trees – Committee Co-chair
- Junior Achievement volunteer – classroom programming
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