Jamesha Lathan
Chicago
Summary
Reliable and detail-focused communications professional with over 5 years of experience in high-volume customer service and telecommunications environments. Skilled in financial services, handling incoming communications, relaying accurate information, and maintaining professionalism in fast-paced and high-pressure situations. Strong active listening skills with the ability to remain calm, organized, and efficient while multitasking.
Overview
5
5
years of professional experience
Work History
Window teller/Lead Customer Service Representative
R & L Management
Chicago
07.2019 - 09.2024
- Managed high-volume customer communication via in-person and telephone systems
- Provided clear, accurate information while responding to customer inquiries efficiently
- Handled cash transactions with precision,
- Maintained a balanced drawer and vault ensuring accuracy and accountability
- Used active listening skills to assess customer needs and deliver appropriate solutions
- Maintained professionalism while resolving concerns in high-pressure situations
- Multitasked between communication systems, customers, and office equipment
- Operated telecommunication tools including phones, fax machines, and copiers
Education
Prosser Career Academy
Chicago, ILSkills
Proficient Cash Handling
Telecommunications & Phone Systems Operation
Call Handling & Customer Assistance
Active Listening & Information Relay
Clear Verbal Communication
High-Pressure Decision Support
Conflict Resolution & De-escalation
Multitasking in Fast-Paced Environments
Accuracy, Attention to Detail & Data Entry
Computer & Office Systems Proficiency
Languages
English
Full Professional
A1
Spanish
Limited
A1
Key Strengths
Calm under pressure • Strong listener • Clear communicator • Friendly and professional demeanor • Patient and understanding • Highly dependable • Detail-oriented • Quick thinker • Informative and supportive when assisting others
Timeline
Window teller/Lead Customer Service Representative
R & L Management
07.2019 - 09.2024
Prosser Career Academy