JAMES WYKEL
McHenry,IL
Summary
Experienced with managing multi-regional operations and leading teams to achieve organizational goals. Utilizes strategic planning and leadership to drive performance and operational improvements. Track record of fostering effective team collaboration and delivering consistent results. Results-driven professional prepared to bring blend of strategic vision and hands-on leadership to dynamic organization. Background includes managing multiple regions, driving operational improvements, and spearheading initiatives that align with company goals. Known for fostering team collaboration and consistently achieving results, with core skills in leadership and strategic planning.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Diagnostic Imaging West Regional Manager
AVANTE HEALTH SOLUTIONS
01.2023 - Current
- Lead and manage a regional team of diagnostic imaging professionals, overseeing employee performance, development, and engagement to ensure high-quality service delivery.
- Administer and optimize the Acumatica Customer Relationship System (CRS) for efficient operations, data management, and reporting.
- Drive process improvement initiatives to enhance operational efficiency, reduce costs, and improve service quality across multiple locations.
- Implement and monitor quality control standards, ensuring compliance with industry regulations and company policies.
- Develop and deploy company-wide dispatch systems using Microsoft Power Automate flows and Teams, integrating workflows and approvals for streamlined operations.
- Increase visibility into employee schedules by leveraging Power Automate to extract OData from Power BI, connected to Acumatica, and synchronize with employee calendars.
- Collaborate with cross-functional teams to design and refine workflow automation, supporting business objectives and continuous improvement.
- Foster a culture of innovation, accountability, and professional growth within the regional team.
- Managed efficient teams of up to 19 employees.
DIRECTOR OF FACILITIES
HES/WFF Facility Service
01.2019 - Current
- Promoted to oversee maintenance activities, provide accurate estimates, schedule projects/resources, and manage client expectations. Oversee department budget including payroll for full-time first/second shift trades personnel and operating/capital expenditures.
- Manage Operations Supervisor, Administrative staff, and Customer Service/Support staff—ensuring an inclusive and positive work culture.
- Direct Human Resources administration, set continuous improvement initiatives, and promote a collaborative work culture within the department.
- Monitor Key Performance Indicators (KPIs), establish baseline performance measurements, and establish work procedures and policies that guide the department’s flawless operation.
- Accurately manage and identify long-term manpower resource planning.
- Monitor workloads, service order backlog, and scheduling conflicts with Operations Supervisor.
- Continuously monitor safety and OSHA compliance requirements within the Operations Department.
- Determine immediate assignment priorities and scheduling of long-term maintenance projects.
- Direct staffing adjustments using available trades or if outside contractors are needed.
- Key personnel resource and liaison with other operating divisions within the organization.
- Expertly negotiate any staffing grievances and oversee/make jurisdictional interpretations.
- Deep knowledge of OSHA regulations, building codes, construction standards, environmental agency requirements, life safety standards, and other industry safety requirements.
- Resolve customer concerns/issues, serve as public relations coordinator with all other employees, staff, residents, and visitors.
- Organize/plan skilled and support staff training and promote a climate of professional growth and inclusion.
- Proven problem resolution strategist, managing multiple projects and responding to emergencies.
- Manage staff with a polished and professional demeanor.
- 750 - 900 Work orders and preventive maintenance completion per month
- Managed efficient teams of up to 55 employees.
MAINTENANCE SUPERVISOR
WFF Facility Service
01.2017 - 01.2019
- Supported the Director in managing daily facility operations Scheduled staff resources for each assigned project and guided, trained, and supported staff and skilled trades personnel. Prioritized maintenance and repair projects, taking appropriate action based on severity of each issue.
- Continuously maintained a safety conscious mindset and held staff/technician training events.
- Successful in streamlining the work order process that improved efficiency in scheduling work assignments.
- Slashed times to respond for maintenance orders by devising per-incident solutions.
- Managed contractor and property management relationships.
- Demonstrated knowledge of all OSHA regulations, building codes, current environmental agency requirements, and construction/safety standards.
- Served as point of contact for customer concerns; followed up with customers to ensure issues were resolved.
- Expertly troubleshot issues, repaired and/or installed upgraded equipment and ordered parts, if needed.
- Completed walk throughs of each facility to inspect conditions; provided an outline and submission for budgetary projects to senior management and short- and long-term maintenance/capital improvement planning.
- Managed efficient teams of up to 12 employees.
FACILITIES MAINTENANCE TECHNICIAN
WWF Facility Services
01.2016 - 01.2017
- Maintained customer facilities, building, and all equipment/systems that ensured excellent operations and safety performance. Performed light maintenance including inspecting drivers, motors, belts, checked fluid levels, replaced filters and followed inspection lists.
- Oversaw work order authorization, scheduled preventive maintenance programs, and directed technician workflow.
- Skilled in the use of power and hand tools, precision measuring, and electrical/electronic testing devices.
- Diagnosed mechanical problems and deterred best course of action in correcting each issue.
- Accurately interpreted blueprints, repair manuals, and parts catalogs.
- Inspected and tested machinery and equipment before diagnosing machine malfunctions.
- Knowledgeable of all equipment, safety polices, and protection of people, data, property, and the facilities.
- Fulfilled work order requests and determined/made recommendations if outside subcontractors were needed to perform major maintenance, repairs, or upgrades.
Skills
- Setup/implement the school district’s new CMMS system, Asset Essentials
- Zero reportable injuries since stepping up to assume the role of Director
- Restructure custodial staff to meet industry best practices and cost-effective increase of custodial pay
- Improve team member engagement and ensure building services are delivered without delays
- Strategic planning
- Operational management
- Staff supervision
- Goals and performance
- Business development and planning
- Operational oversight
- Leadership development
- Goal setting and performance metrics
- Recruiting and hiring
Affiliations
- Member - International Facility Management Association
- Member - The National Fire Protection Association
- Setup and implemented CMMS system for school district 127.
Certification
- Facility Management Professional (FMP) Certification – IFMA, anticipated completion 2022
- Technician Certificate | Global Biorisk Advisory Council
- OSHA 30-Hour Training Certificate
- Locksmith Training | Acme School, Locksmith Division
- OSHA 7115 Lockout/Tagout
- OSHA 7505 Intro to Incident/Accident Investigation
- Asbestos Removal Training
- Modern Hydronic Heating Systems | Xylem
- NFPA Hot Work Safe Practices
- Combustion Analyst, Air Balancing And Diagnostic Certificate | National Comfort Institute
- Manual J Load Calculation and Manual D Duct Design Certificate | Air Conditioning Contractors of America
- NFPA 70E: Standard for Electrical Safety in the Workplace
- NFPA 80 (2016) Balancing Safety and Security with Fire Doors, Dampers and Door Locking
- 2016 NFPA 80: Inspection, Testing, and Maintenance of Swinging Fire Door Assemblies
- HVAC Installation and Repair Certificate / EPA Certificate Type – Universal | College of Lake County
- Home Inspection Training | College of Lake County
Timeline
Diagnostic Imaging West Regional Manager
AVANTE HEALTH SOLUTIONS
01.2023 - Current
DIRECTOR OF FACILITIES
HES/WFF Facility Service
01.2019 - Current
MAINTENANCE SUPERVISOR
WFF Facility Service
01.2017 - 01.2019
FACILITIES MAINTENANCE TECHNICIAN
WWF Facility Services
01.2016 - 01.2017