Summary
Overview
Work History
Education
Skills
Timeline
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James Wright

Springfield

Summary

Professional technician with extensive hands-on experience in troubleshooting, maintenance, and repair of complex systems. Strong focus on team collaboration and achieving results. Reliable with adaptable skill set in diagnostics, electrical systems, and mechanical repairs. Known for effective problem-solving and delivering high-quality outcomes.

Overview

23
23
years of professional experience

Work History

Tech engineer

NCR
11.2016 - Current
  • Mentored junior technicians, enhancing skill development and team performance.
  • Implemented process improvements that reduced downtime and increased service reliability.
  • Conducted regular equipment inspections and preventive maintenance to uphold quality standards.
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
  • Led maintenance and troubleshooting of NCR hardware to ensure operational efficiency.

Team Lead

Sam's Club
11.2005 - 07.2016
  • Worked at Sam's for almost 11 years, I started out as a cashier then advanced to service desk and from that point I took the team leader position. My responsibilities included customer service, setting merchandise displays, organization skills, and all around being people friendly.
  • My achievements at Sam's were increasing sale proceeds of my area with more people traffic through visual appeal. I also did many events for children's miracle network to raise and hit donation goals.
  • Led daily operations, ensuring team adherence to company policies and procedures.
  • Trained and mentored new associates, fostering a collaborative work environment.
  • Coordinated inventory management activities, optimizing stock levels to meet customer demand.
  • Oversaw team performance, providing regular feedback to drive individual development and growth.
  • Managed scheduling and workload distribution to maximize productivity across departments.

Internship (non paid)

Roland Machinery
01.2016 - 03.2016
  • I worked in the IT area learning the servers and internal networking system of Roland Machinery, worked mainly fixing errors on computers and doing imaging and using clonezilla.
  • Assisted in daily equipment maintenance, ensuring optimal performance and safety standards.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.

Merchandise

Wal-Mart
01.2004 - 11.2005
  • Worked at Wal-Mart as a floor associate working mainly the retail floor, I also helped out a lot at the service desk with returns and customer service.
  • Managed inventory levels to ensure product availability and minimize stockouts.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.

Kennel Care Taker

Laketown Animal Hospital
01.2003 - 01.2004
  • Cared for the animals that were boarded with us by feeding, cleaning, and playing with them. I also took care of office work at the desk.
  • Collaborated with veterinary staff to ensure proper handling of animal materials during procedures.
  • Maintained safe working environment by removing debris and used materials.

Education

High School Diploma -

Lanphier High School
Springfield, IL
05-2005

Skills

  • High personal standards
  • Attention to detail
  • Customer service
  • Works Well Under Pressure
  • Multitasking and organization
  • Troubleshooting
  • Installation and repair
  • Maintenance and repairs
  • Quality control
  • System troubleshooting
  • Customer interaction

Timeline

Tech engineer

NCR
11.2016 - Current

Internship (non paid)

Roland Machinery
01.2016 - 03.2016

Team Lead

Sam's Club
11.2005 - 07.2016

Merchandise

Wal-Mart
01.2004 - 11.2005

Kennel Care Taker

Laketown Animal Hospital
01.2003 - 01.2004

High School Diploma -

Lanphier High School

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James Wright