James Witczak
Chicago
Summary
Dynamic professional with extensive experience in management and customer service at The Exchange Inc. Proven expertise in cash handling and conflict resolution, enhancing team performance and customer satisfaction. Adept at employee onboarding and IT troubleshooting, consistently delivering exceptional results in fast-paced environments. Committed to driving operational excellence and fostering collaborative teamwork.
Overview
17
17
years of professional experience
Work History
Management
The Exchange Inc.
06.2019 - Current
- Open and close store cash-counting operational procedures and daily cash counts as needed and as well as ordering procedures has implemented by the owner
Service Desk Agent
walmart
Lincolnwood
04.2024 - 07.2025
- Trained and mentored new service desk personnel to enhance team competency.
- Managed IT aspects of employee onboarding for smooth integration.
- Maintained updated knowledge of company products, services, and procedures.
- Collaborated with team members to efficiently resolve complex service requests.
- Escalated unresolved issues to higher-level support teams when necessary.
Pt seasonal
Kohls department store
10.2010 - 12.2010
- Executed daily responsibilities with accuracy and efficiency.
- Identified customer needs promptly to enhance service delivery.
- Collaborated with team members to achieve project goals and meet deadlines.
- Engaged customers through effective interpersonal communication skills.
Front desk agent
Wyndham glen view suites
12.2008 - 10.2010
- Greeted guests upon arrival, delivering exceptional customer service.
- Managed efficient check-in and check-out processes for all guests.
- Handled inquiries and resolved issues promptly, maintaining professionalism.
- Maintained accurate reservation records using hotel management software.
- Processed payments and secured cash transactions.
- Collaborated with team members to enhance daily guest experiences.
- Provided information on hotel amenities, services, and local attractions.
- Verified accuracy of room rates and charges during check-in.
Education
High school - All Areas of Studies
Chicago, IL
Chicago, IL06.1997
Some College (No Degree) - Certified Respiratory Technician
Chicago, IL
Chicago, ILSkills
- Cash handling
- IT troubleshooting
- Employee onboarding
- Customer relationship management
- Reservation management
- Conflict resolution
- Time management
- Team collaboration
- Inventory control
- Sales support
- Problem solving
- Detail orientation
- Care management
- Logistics management
- Attendance management
References
- Otha Shorta, 708-452-8200, Supervised me
- Regina L L, 847-803-9800, Supervised me
- Micheal L, 773-248-5200, Mentored me
Affiliations
volunteering for no -kill shelter for dogs
adoptions, and foster home for canines in need
Languages
Spanish
Limited
French
Professional
polish
Professional
Greek
Limited
Timeline
Service Desk Agent
walmart
04.2024 - 07.2025
Management
The Exchange Inc.
06.2019 - Current
Pt seasonal
Kohls department store
10.2010 - 12.2010
Front desk agent
Wyndham glen view suites
12.2008 - 10.2010
High school - All Areas of Studies
Chicago, IL
Some College (No Degree) - Certified Respiratory Technician
Chicago, IL