James Wavering
Springfield
Summary
Accomplished Account Manager with a proven track record at Cisco Systems, Inc., demonstrating exceptional skills in client relations and account management. Leveraged expertise as a Certified Network Analyst to enhance customer satisfaction and teamwork, consistently delivering on promises and establishing trusted advisor status. Achieved significant client retention and satisfaction through effective collaboration and strategic insights. Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Account Manager
Matrix Sytems Inc
02.2019 - 04.2023
I sold Information Technology to Higher education in State of Illinois
Account Manager
Midwest Family
03.2016 - 01.2019
Sold radio advertising
Account Manager
State Journal
02.2013 - 02.2016
Sold newspaper advertising
Owner Managing Partner
Marleys Pub LLC
09.2000 - 12.2014
- Managed day-to-day business operation
- Hired and managed security team of 12 made up of mostly off duty police officers.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Major Account Manager
3com
01.2003 - 03.2006
Represented 3com technology to the State of Illinois and State of Idiana.
Major Incident Manager
Cisco Systems, Inc.
03.1998 - 03.2002
Managed a team of five 3 engineers and 2 inside support people.
Represented Cisco to the University of Illinois, Order of Saint Francis Hospital Systems, Illinois State University ,Dynagy and City Water Light and Power.
Major Account Manager
Bay Networks/Nortel Networks
01.1996 - 12.1998
- Established credibility as a trusted advisor by consistently delivering on promises and maintaining open lines of communication with clients.
- Presented networking solutions to the State of Illinois and Caterpillar.
Account Manager
Systems Evaution And Analysis
04.1990 - 12.1995
Placed programmers on contract at Caterpillar, Illinois Power, Ameron and Illinois State UNiversity.
Education
High School Diploma -
Griffin High
Springfield, IL05.1978
Springfield College in Illinois
Springfield, IL05.1978
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Certified Network Analyst Cisco Systems
Certification
Certified Network Analysis Cisco Systems Inc
Timeline
Account Manager
Matrix Sytems Inc
02.2019 - 04.2023
Account Manager
Midwest Family
03.2016 - 01.2019
Account Manager
State Journal
02.2013 - 02.2016
Major Account Manager
3com
01.2003 - 03.2006
Owner Managing Partner
Marleys Pub LLC
09.2000 - 12.2014
Major Incident Manager
Cisco Systems, Inc.
03.1998 - 03.2002
Major Account Manager
Bay Networks/Nortel Networks
01.1996 - 12.1998
Account Manager
Systems Evaution And Analysis
04.1990 - 12.1995
High School Diploma -
Griffin High
Springfield College in Illinois
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