Summary
Overview
Work History
Education
Skills
Timeline
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James Sims

Chicago

Summary

Accomplished Program Manager at Claretian Associates with expertise in strategic planning and project management. Successfully led cross-functional teams, enhancing program outcomes by 30%. Skilled in problem-solving and fostering stakeholder relationships, driving organizational success through data-driven decision-making and innovative solutions. Proficient in training and development, ensuring team effectiveness and growth.


Overview

14
14
years of professional experience

Work History

Program Manager

Claretian Associates
01.2020 - Current
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.
  • Developed strategic plans, setting clear objectives and achievable milestones for the team.
  • Managed cross-functional teams for successful project completion within deadlines and budgets.
  • Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.

Outreach Coordinator

Claretian Associates
01.2022 - 01.2023
  • Developed partnerships with relevant stakeholders, strengthening the organization''s presence in the community.
  • Monitored progress towards outreach goals regularly, making adjustments as needed to ensure continued success of initiatives.
  • Empowered team members to take ownership of their roles in outreach activities, promoting a sense of responsibility and commitment to the organization''s mission.
  • Improved access to resources for underprivileged communities by connecting them with essential services offered by partner agencies.

Outreach Supervisor

Claretian Associates
01.2021 - 01.2022
  • Evaluated and refined program offerings based on participant feedback in order to continually improve the quality of services provided.
  • Organized training workshops for staff members, ensuring they were equipped with the necessary skills to perform their roles effectively.
  • Spearheaded the development of partnerships with other agencies, enhancing service offerings for clients while leveraging shared resources.
  • Cultivated relationships with community leaders to establish trust, rapport, and open lines of communication.

Case Manager

Claretian Associates
06.2020 - 01.2021
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.

Outreach Worker

Cease Fire
08.2014 - 01.2020
  • Connected individuals to appropriate resources through comprehensive assessments, referrals, and followups.
  • Developed strong relationships with local organizations to establish a network of support services for clients in need.
  • Advocated on behalf of clients experiencing discrimination or other obstacles preventing them from accessing vital services within the community.
  • Supported homeless individuals transitioning into housing by connecting them with necessary supplies, furniture donations, and move-in assistance resources.
  • Planned outreach events in target areas within the community to reach out to at-risk families.
  • Organized community events to raise awareness about available resources and promote healthy lifestyles among residents.

Bar and Restaurant Manager

Deuces and The Diamond Club
10.2011 - 05.2014
  • Maintained high standards of cleanliness throughout the establishment by regularly inspecting facilities and addressing maintenance issues promptly.
  • Resolved customer complaints efficiently while maintaining professionalism and preserving long-term guest relations.
  • Managed inventory control processes for reduced waste and optimized profit margins.
  • Ensured compliance with state liquor laws by monitoring alcohol service and providing ongoing staff education on responsible beverage serving practices.
  • Increased staff retention through effective hiring, training, and performance management practices.
  • Streamlined operational procedures for increased efficiency in daily tasks such as opening/closing routines, shift scheduling, and cash handling processes.
  • Launched successful promotions in collaboration with the marketing team, driving increased sales and customer engagement.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Managed staff schedules and maintained adequate coverage for all shifts.

Education

Bachelor of Science - Social Work

Northeastern Illinois University
Chicago, IL
06-2028

Skills

  • Problem-solving
  • Project management
  • Detail-oriented
  • Strategic planning
  • Decision-making
  • Training and development
  • Software documentation

Timeline

Outreach Coordinator

Claretian Associates
01.2022 - 01.2023

Outreach Supervisor

Claretian Associates
01.2021 - 01.2022

Case Manager

Claretian Associates
06.2020 - 01.2021

Program Manager

Claretian Associates
01.2020 - Current

Outreach Worker

Cease Fire
08.2014 - 01.2020

Bar and Restaurant Manager

Deuces and The Diamond Club
10.2011 - 05.2014

Bachelor of Science - Social Work

Northeastern Illinois University

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James Sims