James Silversmet
Silvis
Summary
Accomplished leader with a proven track record at R.I.A. Federal Credit Union, enhancing team productivity and customer service standards. Excelled in relationship building and time management, driving cross-selling efforts and maintaining operational excellence. Skilled in decision-making and team leadership, significantly contributing to a culture of continuous learning and collaboration.
Overview
28
28
years of professional experience
Work History
Sales & Service Manager
R.I.A. Federal Credit Union
06.2020 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing members.
Branch Manager
R.I.A. Federal Credit Union
05.2006 - 06.2020
- Managed and motivated employees to be productive and engaged in work.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Evaluated employee performance regularly through feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Consulted customers to boost product sales and services.
Assistant Branch Manager
R.I.A Federal Credit Union
05.1999 - 05.2006
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
Teller
R.I.A. Federal Credit Union
05.1997 - 05.1999
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Education
High School Diploma -
Moline High School
Moline, ILSkills
- Customer service
- Excellent time management skills
- Decision-making
- Adherence to high customer service standards
- Relationship building
- Team building and leadership
Timeline
Sales & Service Manager
R.I.A. Federal Credit Union
06.2020 - Current
Branch Manager
R.I.A. Federal Credit Union
05.2006 - 06.2020
Assistant Branch Manager
R.I.A Federal Credit Union
05.1999 - 05.2006
Teller
R.I.A. Federal Credit Union
05.1997 - 05.1999
High School Diploma -
Moline High School
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