Summary
Overview
Work History
Skills
Timeline
Generic

James Shortall

Forest Park

Summary

Dynamic Process Assistant with a proven track record at Amazon, excelling in safety management and workflow optimization. Successfully mentored junior staff, enhancing team productivity through targeted training. Demonstrated expertise in process improvement and compliance, driving significant operational efficiencies and fostering a culture of continuous growth.

Overview

12
12
years of professional experience

Work History

Process Assistant

Amazon
08.2023 - Current
  • Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
  • Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
  • Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Assisted in the development of key performance metrics to track progress against departmental goals, enabling data-driven decision making.
  • Conducted root cause analysis for recurring issues, leading to targeted corrective actions that effectively resolved problems.

Process Assistant

Amazon
10.2020 - 08.2023
  • Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
  • Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
  • Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
  • Conducted root cause analysis for recurring issues, leading to targeted corrective actions that effectively resolved problems.
  • Enhanced team productivity by conducting regular training sessions on the latest industry best practices.

Associate

Amazon
11.2019 - 10.2020
  • Unloaded packages off trucks.
  • Run the dock.
  • TDR trained.
  • Experienced in stowing.
  • Trained new employees.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.

Night Warehouse

Amazon
03.2013 - 06.2018
  • Provided onsite training.
  • Prepared orders for shipping.
  • Worked with machinery.
  • Moved products in warehouse to and from trucks.
  • Fork lift driver.
  • Cherry picker driver.
  • Worked effectively in fast-paced environments.

Skills

  • Safety management
  • Workflow management
  • Assignment delegation
  • Management support
  • Attendance tracking
  • Performance monitoring
  • Process documentation
  • Scheduling coordination
  • Process flows
  • Process improvement
  • Supplier relations

Timeline

Process Assistant

Amazon
08.2023 - Current

Process Assistant

Amazon
10.2020 - 08.2023

Associate

Amazon
11.2019 - 10.2020

Night Warehouse

Amazon
03.2013 - 06.2018

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James Shortall