James Santoro
Island Lake
Summary
Dynamic General Utility Worker with proven expertise at the Village of Huntley, excelling in equipment operation and problem-solving. Enhanced team performance through effective collaboration and adaptability, while successfully reducing equipment downtime. Committed to safety compliance and delivering exceptional customer service, ensuring efficient utility operations and community satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
General Utility Worker
Village of Huntley
06.2008 - Current
- Responded promptly to service requests from residents, fostering positive community relations.
- Facilitated smooth operations during staff absences by cross-training in multiple roles, providing consistent service despite unforeseen circumstances.
- Enhanced team performance by assisting coworkers with various tasks, promoting collaboration and camaraderie.
- Installed, maintained and repaired variety of public utility fixtures such as sewers, storm drains and water supply systems.
- Maintained manholes, catch basins, pump stations, reservoirs and other water services facilities by maintaining and repairing piping.
- Demonstrated adaptability by quickly mastering new tasks as needed, providing versatile support to team members and management alike.
- Assisted with water main shutdown procedures by repairing and replacing core stops, angle meter stops and curb stop valves under pressure.
- Aided in cost reduction strategies through efficient use of resources and supplies, contributing to overall company savings.
- Mitigated equipment malfunctions with prompt troubleshooting skills, minimizing downtime and keeping projects on schedule.
- Fabricated forms for concrete by pouring and finishing concrete.
- Maintained city property by mowing lawns and performing ornamental weed control.
- Responded to, investigated and resolved over Number customer complaints and inquiries regarding water quality and pressure.
- Operated equipment to excavate and backfill sidewalks, streets, culverts and trenches.
- Set up and removed traffic control measures to protect crews from street traffic and direct traffic at work sites.
- Provided exceptional customer service as a front-line representative, addressing inquiries promptly while maintaining a professional demeanor.
- Improved workplace efficiency by maintaining clean and organized workspaces, ensuring a safe and productive environment.
- Trained other personnel in proper maintenance and repair of utility systems.
- Responded to emergency calls for utility repairs and troubleshooting.
- Generated required paperwork and records related to installation, maintenance and repair of utility systems.
- Performed routine, preventative maintenance of utility systems on water lines, valves and meters.
- Executed tasks within time and budget constraints.
- Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
- Positively engaged with customers and maintained professional appearance as company representative.
- Collaborated with various departments to ensure seamless communication flow between teams for maximum productivity.
- Increased productivity by efficiently operating various machinery, contributing to timely project completion.
- Promoted health and safety standards by adhering to company policies, reducing the risk of accidents or injuries.
- Reduced equipment downtime by performing routine maintenance checks, identifying potential issues before they escalated.
- Participated in training sessions to improve skills and knowledge of utility operations.
- Monitored inventory levels of supplies and reported needs to supervisor for timely restocking.
- Adhered to safety protocols while executing tasks, contributing to a secure work environment.
- Collaborated with team members on daily work assignments to enhance efficiency.
- Assisted in the setup and breakdown of community events, ensuring smooth operations.
- Operated various tools and equipment for facility maintenance and landscaping tasks.
Education
High School Diploma -
Wauconda High School
Wauconda, ILSkills
- Hand tools usage
- Loading and unloading
- Heavy lifting
- Cleaning procedures
- Grounds maintenance
- Equipment operation
- Heavy equipment operation
- Safety compliance
- Hand tool proficiency
- Power tool operation
- Construction
- Work area setup
- First aid and CPR
- Teamwork
- Willing to learn
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Reliability
- Clear communication
- Critical thinking
- Work order completion
- Organizational skills
- Troubleshooting skills
- Active listening
- Effective communication
- Task prioritization
- Self motivation
- Groundskeeping
- Interpersonal skills
- Goal setting
- Professionalism
- Groundskeeping and landscaping
- Repair work planning
Certification
Cpr certification,Aerial certification, Class A cdl with air brakes and tanker endorsement,Osha trench training with combined space.
Timeline
General Utility Worker
Village of Huntley
06.2008 - Current
High School Diploma -
Wauconda High School