James Reimers
MILAN
Summary
Retail Store Manager with management experience and exceptional people skills. Versed in Team engagement and Employee delevopment. Desires a challenging role as a Production Supervisor.
Overview
39
39
years of professional experience
Work History
Area Sales Manager
Voss Distributing
01.2024 - Current
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Built lasting relationships with clients through outstanding customer service interactions.
- Provided exceptional customer service to existing clients through regular communication and prompt resolution of issues or concerns raised by them.
- Launched new products successfully within the assigned territory by executing well-designed launch plans tailored specifically for each product line.
- Managed accounts to retain existing relationships and grow share of business.
- Maintained inventory levels at customer accounts and accurate inventory of products on my company vehicle daily.
- Maintained a positive attitude with fellow team members.
- Offered feedback to team members to eliminate barriers that they might have.
Store Manager
Walgreens Boots Alliance Inc.
01.2015 - 12.2023
- Participated in EMM (Effective Management Meeting) and PSTB (Problem Solving Team Building) manager meetings.
- Analyzed marketing information and translated it into strategic plans.
- Built a loyal customer base by delivering excellent service and ensuring that in-demand products were available.
- Determined staff promotions and demotions, and terminated employees when necessary.
- Hired, trained and managed a team of 25 associates, including evaluating performance and enforcing disciplinary actions.
- Prioritized sanitation, safety and health standards in work areas.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Trained staff to deliver outstanding customer service.
- Managed staff scheduling and payroll to optimize performance.
- Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
Assistant Store Manager
Walgreens
08.2006 - 12.2014
- Promoted and supported strong relationships with local community organizations in the surrounding area.
- Handled all scheduling for store shifts to ensure proper staffing at all times.
- Demonstrated company core values as role model, with a focus on respect, honesty, integrity, diversity, inclusion and safety of others.
- Coached and developed store associates through formal and informal interactions.
- Maintained visually appealing and effective displays for the entire store.
- Verified that all merchandising standards were maintained on a daily basis.
- Processed shipments and maintained organized stock shelves.
- Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
- Built and maintained effective relationships with peers and upper management.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Communicated store policy violations to the leadership team in a timely manner.
- Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
Manager-Trainee
Walgreeens
12.2000 - 07.2006
- Demonstrated company core values as role model, with a focus on respect, honesty, integrity, diversity, inclusion and safety of others.
- Addressed customer issues to ensure swift and successful resolution.
- Coached and developed store associates through formal and informal interactions.
- Performed assigned projects and completed checklists in an efficient and accurate manner.
- Processed shipments and maintained organized stock shelves.
- Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
- Marked clearance products with updated price tags.
- Built and maintained effective relationships with peers and upper management.
- Opened and closed the store, which included counting cash drawers and making bank deposits.
- Kept the showroom clean and maintained neat, orderly product displays.
- Maintained friendly and professional customer interactions.
Assistant Manager
Econo-Foods
03.2000 - 11.2000
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Handled all employee scheduling to ensure adequate staffing for each shift.
- Improved customer satisfaction and sales by working with store manager and colleagues.
- Coordinated with store manager to initiate strategies to achieve sales and profit goals.
Key Carrier/Shift Manager
Eagle Foods
03.1998 - 03.2000
- Addressed customer issues to ensure quick and successful resolution.
- Initiated inventory control measures to manage and replenish stock, maintain costs, meet customer demands while monitoring clothing, accessory and shoe levels.
- Improved customer satisfaction and sales by working with store manager and colleagues.
- Maintained store appearance, including rack and shelving organization, store lay out and planogram planning.
- Oversaw daily opening and closing procedures and helped to optimize daily operations.
Produce Clerk
Eagle Foods
05.1986 - 04.1998
- Checked prices and found requested products in the store for customers.
- Greeted customers and provided immediate and courteous service at all times.
- Operated different grocery store equipment including balers, power jacks and slicing machines.
- Examined grocery products to ensure that expired or spoiled items were removed immediately from stock and adhered to the “first in, first out” rule.
- Received and unloaded new products when they were delivered, checking them for damage and order accuracy.
- Ensured that the work environment was kept safe, neat and clean at all times.
- Cleaned the shelves and restocked them with new inventory when products were running low.
- Reviewed tags on product shelves to make sure they contained the proper pricing and made price changes when requested by the store manager.
- Developed positive vendor relationships.
- Emphasized fast, friendly customer service.
- Broke down heavy pallet loads of cases, boxes and bags.
- Operated check stand equipment including cash register, scanner and scale.
Education
Diploma of EMS Paramedic Program - Paramedic
Trinity College of Nursing and Health Sciences
Rock Island, IL1999
High School Diploma - General
Rock Island High School
Rock Island, IL1989
Skills
- Positive learning process
- Computer proficient
- Reports generation and analysis
- Excellent communication
- Training and development
- Time management skills
- Operations management
Timeline
Area Sales Manager
Voss Distributing
01.2024 - Current
Store Manager
Walgreens Boots Alliance Inc.
01.2015 - 12.2023
Assistant Store Manager
Walgreens
08.2006 - 12.2014
Manager-Trainee
Walgreeens
12.2000 - 07.2006
Assistant Manager
Econo-Foods
03.2000 - 11.2000
Key Carrier/Shift Manager
Eagle Foods
03.1998 - 03.2000
Produce Clerk
Eagle Foods
05.1986 - 04.1998
High School Diploma - General
Rock Island High School
Diploma of EMS Paramedic Program - Paramedic
Trinity College of Nursing and Health Sciences
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