JAMES POWERS
Springfield
Summary
Currently looking for an opportunity to enrich my knowledge and skills while contributing in the most effective manner as an asset and effective team member.
Occupational Safety and Health Trainer with a proven track record of leading comprehensive training and development, internal audits and occupational safety and health program development across a broad range of industries. Eager to contribute exceptional understanding of strategic management, root cause analysis and regulatory requirements toward supporting the goals of a progressive company.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Area Customer Service Manager
Ladew Cleaning Concepts
Riverton
07.2015 - Current
- Monitored customer satisfaction levels through surveys and other feedback mechanisms.
- Implemented strategies to improve overall efficiency of the department while maintaining high quality standards.
- Provided coaching, guidance, and feedback to team members on customer service issues.
- Resolved escalated customer complaints in a timely manner.
- Ensured that all customer inquiries were handled efficiently by following established protocols.
- Evaluated existing processes within the department and implemented changes as necessary.
Occupational Safety and Health Trainer
Burnett Properties
Alton
05.2005 - 08.2015
- Management, Blueprints, Bids, Safety Inspections, Safety Audits, Safety Training, Gas & Water Lines, Trenching, Excavating, Foundations, Basements, Framing, Roofing, Siding, Concrete, Ordering Material including Safety Equipment - PPE - Fall Protection - Haz-Com: Labeling and Shipping (GHS-SDS) Training, OSHA 300, Payroll, Marketing
- Provided training on safe work practices and procedures to staff members.
- Recommended methods to reduce ongoing hazards with improved methods, processes and materials.
Education
Site Safety and Health Officer (SSHO) -
Complete Safety Institute/CSI LLC Learning Partners with Columbia Southern University & the International
Springfield High School
Skills
- Conflict resolution
- Safety training
- Regulatory compliance
- Communication skills
Affiliations
Board of Environmental Health & Safety (IBOEHS)
Certification
- OSHA 30 Construction
- OSHA 30 General Industry
- OSH Manager
- OSH Specialist
- OSH Supervisor
- OSH Trainer
- Project Safety Management
- Safety Management Day to Day
- Confined Space Supervisor
- Emergency Planning & Response
- Accident Investigation (Root Cause)
- Ergonomics in Construction & General Industry
- RigPass Land & Offshore Endorsement
- Lockout/Tagout (LOTO)
- Occupational Safety & Health Record Keeping
- OSHA 300
- Safety Inspection Technician
- Hazard Analysis Certificate
- Workplace Violence Prevention
- Hazwoper 40 & 40+ Supervisor
- FEMA - U.S. Dept. of Homeland Security
Timeline
Area Customer Service Manager
Ladew Cleaning Concepts
07.2015 - Current
Occupational Safety and Health Trainer
Burnett Properties
05.2005 - 08.2015
Site Safety and Health Officer (SSHO) -
Complete Safety Institute/CSI LLC Learning Partners with Columbia Southern University & the International
Springfield High School
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