James Pedro

Elgin

Summary

Results-driven Human Resources Specialist known for exceptional productivity and efficiency in managing HR tasks. Specializing in talent acquisition, employee relations, and compliance management. Excelling in communication, problem-solving, and ensuring smooth HR operations in a positive workplace environment.

Overview

years of professional experience

Work History

Senior Manager of Sales Operations

Condenser People

Des Plaines

03.2018 - 05.2025

Managed a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
Conducted regular performance appraisals for direct reports to provide feedback on their work performance.
Collaborated with external vendors to negotiate contracts that met company requirements while minimizing costs.
Participated in recruitment initiatives by interviewing potential candidates and selecting suitable hires.
Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.

Restaurant Manager

Cheesecake Factory Inc

Schaumburg

02.2015 - 03.2018

Ensured compliance with all food safety regulations and sanitation standards.
Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
Provided exceptional customer service by anticipating guest needs before they arise.
Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
Resolved conflicts among employees in an effective manner.
Supervised and trained staff in customer service, food handling, and safety protocols.

Education

BBA -

William Rainey Harper College

Palatine, IL

06-2015

High School Diploma -

James B. Conant High School

Hoffman Estates

05-2010

Skills

Team management and project oversight
Employee training and development
Strategic planning and execution

Conflict resolution and mediation
Interpersonal communication skills

Languages

Spanish

Native/ Bilingual

Affiliations

Head Coach of State ranked Youth Baseball Team
Music Composition

Timeline