James Olson
Normal
Summary
Results-driven professional with expertise in operations management, staff training, and compliance enforcement. Proven track record in enhancing customer service and team performance through effective leadership and training initiatives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Multi Unit Manager
Denny's Restaurants Franchise Association
Joliet
09.2025 - Current
- Oversaw daily operations across multiple restaurant locations to ensure smooth functioning.
- Trained and developed team members in service standards to enhance customer experience.
- Ensured compliance with health and safety regulations.
- Analyzed customer feedback to implement improvements in service quality.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Team Lead Production control
Rivian
Normal
09.2022 - 09.2025
- Led team by providing guidance and support, resulting in timely task completion and high-quality standards.
- Monitored inventory levels and coordinated material requests to ensure seamless production operations.
- Ensured compliance with company policies and procedures throughout the team.
- Motivated staff through positive reinforcement techniques, cultivating a supportive team environment.
- Created training program for new employees on safety protocols and operational procedures, improving workplace safety awareness.
Education
GED -
Heartland Community College
Normal, IL06-1994
Skills
- Operations management
- Inventory management
- Regulatory compliance
- Performance evaluation
- Quality assurance
- Continuous improvement
- Customer service
- Staff training
- Workforce planning
- Team leadership
- Team building
- Employee engagement
- Problem solving
- Decision making
- Conflict resolution
Certification
Food Sanitation certificate, State of Illinois, 2025
Affiliations
Soccer and Baseball coach
Timeline
Multi Unit Manager
Denny's Restaurants Franchise Association
09.2025 - Current
Team Lead Production control
Rivian
09.2022 - 09.2025
GED -
Heartland Community College