James D Murphy 3rd
McHenry,IL
Summary
Hardworking Service Manager with 30-year HVAC career. Including Hiring and Training within multiple departments. Collaborates across all levels of company to execute strategic plans and achieve company goals. Confident and personable with excellent interpersonal skills.
Overview
15
15
years of professional experience
Work History
Field Service Manager
ACS/Helios
12.2020 - 08.2024
- Led team of up to 10 service technicians in field activities.
- Conducted regular performance evaluations, identifying areas for improvement and implementing corrective actions as needed.
- Managed a team of technicians, providing support and guidance for professional development.
- Hired, Trained and Managed Teammates within the Close out, Procurement and Quotes Departments.
- Increased team productivity with effective scheduling and resource allocation.
HVAC Service Technician/Field Supervisor
Brine’s Mechanical
04.2014 - 11.2020
- Retail contract service and repair (Dollar tree, Target, FedEx, Petco) Service Repair and Installation of Commercial Heating and Air-conditioning and Refrigeration equipment
- Computer Controlled Systems.
- Ensured safety compliance with thorough inspections of HVAC-R equipment and systems.
- Improved customer satisfaction by providing timely and efficient HVAC-R repair services.
- Connected heating or air conditioning equipment to water, fuel, or refrigerant sources to form complete circuits.
- Educated customers on best practices for maintaining their HVAC-R systems, promoting long-lasting functionality.
- Increased longevity of HVAC systems by performing preventive maintenance.
- Reduced downtime for businesses by quickly diagnosing and resolving complex HVAC-R issues.
- Increased client retention by establishing strong professional relationships and addressing their concerns promptly.
- Provided detailed documentation for each job completed, supporting accurate record-keeping efforts.
- Maintained up-to-date knowledge of industry advancements, staying informed on new technologies and best practices for servicing various types of equipment.
- Enhanced system performance for clients through regular maintenance and preventive measures.
- Installed bypass dampers, low voltage wiring, smoke detectors, split systems, and package units in commercial buildings.
- Contributed to high standard of workmanship by following company guidelines and adhering to local codes during installations and service calls.
- Increased overall productivity by consistently completing tasks within projected timeframes, reducing need for follow-up visits.
- Collaborated with other technicians, sharing knowledge and expertise to improve overall team performance.
- Demonstrated exceptional problem-solving abilities, often troubleshooting and repairing complex HVAC-R issues under challenging conditions.
- Supported training of junior technicians, sharing technical expertise to foster their skill development.
- Developed custom solutions to address unique client needs or site constraints while meeting budgetary requirements.
- Filled out detailed work orders for each job completed.
- Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units.
- Kept accurate records of time and materials used for each job to compile into service reports.
- Worked overtime, holidays and weekends to accommodate company needs.
- Traveled to job sites for both scheduled and emergency appointments.
- Inspected and tested refrigeration systems, safety devices and controls to determine proper functionality.
Building Engineer
Aegis Properties (Harris Bank Building)
09.2011 - 04.2014
- Maintain all aspects of building including, 100 ton chiller, 8-10 ton split systems, 500 PTAC units (painting, Carpentry, Electrical, and plumbing).
Service Technician
Wuich Mechanical
08.2009 - 09.2011
- Emergency Repair and General Maintenance of commercial and residential Heating and Air-conditioning equipment
- Explained diagnostic findings to customers and outlined repair or service options.
- Achieved high client retention rates by providing exceptional service and follow-up on all installations and repairs.
Education
High School or GED - Industrial -
Palatine High School
Palatine, IL06.1984
Skills
- Proven ability to maintain buildings and mechanical equipment
- EPA-Certified Universal
- OSHA 30
- Schedule Coordination
- Remote Team Management
- Creating estimates
- Customer billing management
- Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-solving abilities
- Reliability
- Excellent Communication
- Team Leadership
- Hiring and Training
- Blueprint reading
- Mig, Arc, Gas Welding
- Scheduling jobs
- Managing service operations
- Health and safety compliance
- Field Operations
Timeline
Field Service Manager
ACS/Helios
12.2020 - 08.2024
HVAC Service Technician/Field Supervisor
Brine’s Mechanical
04.2014 - 11.2020
Building Engineer
Aegis Properties (Harris Bank Building)
09.2011 - 04.2014
Service Technician
Wuich Mechanical
08.2009 - 09.2011
High School or GED - Industrial -
Palatine High School
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