James Mills
Richton Park
Summary
Dynamic General Manager with a proven track record at Freddy's Frozen Custard and Steakburger, excelling in operations management and team building. Successfully implemented strategies that boosted sales and enhanced customer satisfaction. Skilled in inventory control and problem resolution, fostering a motivated, positive, and friendly workforce with strong vendor and guest relationships for sustained success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager
Freddys Frozen Custard And Steakburger
01.2025 - Current
- Managed budget implementations, employee reviews, training, schedules, and truck orders.
- Managed a diverse crew, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with guests, vendors, and partners to ensure long-term success and loyalty.
- Counted inventory by sections or for complete audits.
- Handled cash transactions accurately, maintaining proper cash handling procedures at all times.
Manager
Culver's Restaurant
10.2016 - 12.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and guests.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Bachelor Of Arts - Political Science And Government
Saint Xavier University
Chicago, IL05.2016
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Inventory control
- Administrative skills
- Motivation
Certification
ServSafe (Ex: Sep. 2027)
Timeline
General Manager
Freddys Frozen Custard And Steakburger
01.2025 - Current
Manager
Culver's Restaurant
10.2016 - 12.2024
Bachelor Of Arts - Political Science And Government
Saint Xavier University
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