James Lonngren
Glen Ellen
Summary
Experienced with operational oversight, including process improvement and team leadership. Utilizes strategic planning to streamline operations and boost productivity. Track record of fostering team collaboration and maintaining high standards of performance.
Overview
11
11
years of professional experience
Work History
Key Accounts/Operations Supervisor
R.S. Hughes
06.2021 - Current
- Trained, mentored and motivated staff to instill desire for superior performance
- Assisted in the implementation of a new cycle count system reducing inventory losses by 42% year over year
- Managed the QMS system maintaining our AS9120B certification for multiple divisions (Tulsa, Chicago, Detroit, Indianapolis)
- Managed a portfolio of key accounts, ensuring high levels of client satisfaction and retention.
Branch Operations Manager
R.S. Hughes
10.2018 - 06.2021
- Managed daily branch operations including inventory control, verifying inbound and outbound shipment accuracy, and document retention
- Led a divisional team of inside sales representatives and warehouse associates while partnered with outside sales to achieve the divisions highest net profit in its history FY2019
- Achieved AS9120B compliance May 2020, passing 3rd party audit with no findings
Manager in Training
R.S. Hughes
11.2016 - 10.2018
- Enhanced team performance by implementing effective training strategies and management techniques.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
- Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
Logistics Broker
Saturn Freight Systems
08.2014 - 09.2016
- Facilitated successful resolution of disputes between carriers and clients, protecting both parties'' interests while preserving valuable business relationships.
- Developed strong relationships with carriers, resulting in improved service levels and cost savings.
- Supported company expansion into new markets through diligent research of regional transportation regulations and infrastructure capabilities.
Education
Bachelor of Arts - Business Administration
Elmhurst University
Elmhurst, ILSkills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
Languages
Spanish
Professional Working
Timeline
Key Accounts/Operations Supervisor
R.S. Hughes
06.2021 - Current
Branch Operations Manager
R.S. Hughes
10.2018 - 06.2021
Manager in Training
R.S. Hughes
11.2016 - 10.2018
Logistics Broker
Saturn Freight Systems
08.2014 - 09.2016
Bachelor of Arts - Business Administration
Elmhurst University
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