James LeVvintre
Norridge
Summary
Dynamic Allocations Coordinator at Robert Bosch Tool Corporation with expertise in SAP and exceptional problem-solving skills. Proven track record in optimizing product allocation, enhancing delivery efficiency, and fostering strong relationships across departments. Recognized for outstanding customer service, achieving high fill rates, and resolving complex customer issues effectively.
Overview
30
30
years of professional experience
Work History
Allocations Coordinator
ROBERT BOSCH TOOL CORPORATION
Mount Prospect
01.2011 - Current
- Company Overview: One of the nation’s largest manufacturers and suppliers of commercial and retail power tools.
- Review Customer orders daily
- Monitor product reserves, blocks and holds
- Troubleshoot potential errors before downloading deliveries to warehouse
- Allocate product and create deliveries
- Resolve daily delivery issues and prioritize shipments
- Communicate/coordinate with all parties involved in transaction. Customer, Sales, Credit, Distribution, Customer Service, Pricing, IT and Inventory Planners
- Work with Distribution Center to ensure shipment
- Following up with receipts at warehouse on hot items
- Monitor customer orders and allocate product to achieve highest fill rate to avoid fines
- One of the nation’s largest manufacturers and suppliers of commercial and retail power tools.
Export Sales Correspondent
ROBERT BOSCH TOOL CORPORATION
01.2011 - 06.2011
- Company Overview: One of the nation’s largest manufacturers and suppliers of commercial and retail power tools.
- Process orders and quotations, verify data, cost, availability, scheduling and delivery dates
- Communicate/coordinate with all parties involved in transaction. Customer, Sales, Distribution, Customer Service, Pricing and freight forwarder. This is to include order acknowledgements, warehouse shipping instructions, pro-forma invoices, etc.
- Prepare accurate documentation in a timely manner for shipments. Provide backup to co-workers as required or requested by the dept. manager
- Maintain a working knowledge of basic export and banking regulations as applied to assigned countries
- Assist in assuring that processes/procedures in place work efficiently and effectively
- Monitor workflow for optimal productivity. This is to include running open order reports, acquiring credit approval, fixing blocked orders, updating material determination, credits, debits and chargebacks
- One of the nation’s largest manufacturers and suppliers of commercial and retail power tools.
Sr. Customer Service National Account Representative/Team Lead
ROBERT BOSCH TOOL CORPORATION
06.2005 - 01.2011
- Company Overview: One of the nation’s largest manufacturers and suppliers of commercial and retail power tools.
- Lead and supervise four associates
- Be able to understand and perform all tasks that are assigned to members on my team
- Train the Domestic Sales Correspondents
- Oversee daily operations of my Customer Service team, such as creating and monitoring the schedule, distributing work and reviewing the work for accuracy
- Provide substantial input to the Manager for performance reviews and appraisals
- Ensure compliance with company and department policies and procedures
- Plan and lead team meetings to discuss issues and goals
- Create a team atmosphere, which results in a motivated staff with increased productivity
- Main National Account contact and contact with the sales force. Personal interaction with accounts and the field, which requires some travel. Specific account assignments as necessary
- Answer a high volume of calls, file and other administrative duties
- Product knowledge, knowledge of the Market and Marketing/Sales programs
- Liaison relationship between National Account management and Customer Service
- Demonstrate proficiency in the SAP system for entering of orders and new account information
- Follow-up on shipping to customers, order tracking, inquires, Shipping/Receiving problems, discrepancies, adjustments and chargebacks
- Assist in interviewing, hiring, and administering progressive disciplinary action policies
- One of the nation’s largest manufacturers and suppliers of commercial and retail power tools.
Domestic Sales Correspondent
ROBERT BOSCH TOOL CORPORATION
07.1998 - 08.1999
- Company Overview: One of the nation’s largest manufacturers and suppliers of commercial and retail power tools.
- Assist in assuring that processes/procedures that are in place work efficiently and effectively
- Monitor workflow for optimal productivity
- Provide assistance and training for members of my immediate Customer Service Team and when needed also provide assistance to other Customer Service Teams
- Being active in continuous improvement ideas for the Customer Service Department
- Resolve customer issues and assisting customers in the return and exchange of products
- One of the nation’s largest manufacturers and suppliers of commercial and retail power tools.
Shipping/Receiving Clerk/Customer Service
S-B POWER TOOL COMPANY
Chicago
07.1996 - 07.1998
- All aspects of Shipping and Receiving
- Responsible for a variety of multiple tasks which included invoice procedures, inventory control, back order control and receipt of shipments in the IBM system 36
- Answer phones and face to face experience with customers at the front counter
- Problem solving
- Extensive knowledge of product line, parts and accessories
Shipping/ Receiving/Warehouse
MERCOMMBE
Elk Grove Village
09.1995 - 01.1996
- Responsible for a variety of multiple tasks which included inventory control
- Scheduling the pick-up of shipments with trucking companies
- Answer phones
- Problem solving/troubleshooting
- Forklift driver
Education
Associate of Applied Business - Business Administration
Triton College
River Grove, IL06-1998
High School -
Ridgewood High School
Norridge, ILSkills
- SAP
- SAP Global Trade Services (GTS)
- Problem solving
- Time management
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Access
- CentreVu Supervisor
- Avaya
- IBM systems
- UPS Online
- Logistics coordination
- Effective communication
- Team leadership
- Data analysis
- Customer service
- Project management
- Decision-making
- Relationship building
- Work Planning and Prioritization
- Verbal and written communication
- Multitasking and organization
- Problem-solving
- Deadline management
- Data entry
- Point of contact
- Attention to detail
References
Available upon request
Training And Development Courses
AIM (Actively Improving Management), Course on 'How to manage teams effectively'
Accomplishments
- Performance Recognition Award 2020
Languages
Sign Language
Professional
Spanish
Elementary
References
References available upon request.
Timeline
Allocations Coordinator
ROBERT BOSCH TOOL CORPORATION
01.2011 - Current
Export Sales Correspondent
ROBERT BOSCH TOOL CORPORATION
01.2011 - 06.2011
Sr. Customer Service National Account Representative/Team Lead
ROBERT BOSCH TOOL CORPORATION
06.2005 - 01.2011
Domestic Sales Correspondent
ROBERT BOSCH TOOL CORPORATION
07.1998 - 08.1999
Shipping/Receiving Clerk/Customer Service
S-B POWER TOOL COMPANY
07.1996 - 07.1998
Shipping/ Receiving/Warehouse
MERCOMMBE
09.1995 - 01.1996
Associate of Applied Business - Business Administration
Triton College
High School -
Ridgewood High School
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