James LaBeck
Palatine
Summary
Proven Branch Manager with a track record of enhancing customer relationships and optimizing branch operations at Base Solutions. Skilled in coaching and mentoring, with a keen attention to detail, I excel in driving sustainable growth and maintaining high customer satisfaction. Expert in customer service and branch management, consistently exceeding performance goals. Member of HVAC Advisory Board with Harper College since 2020.
Overview
26
26
years of professional experience
Work History
Branch Manager
Base Solutions
10.2019 - Current
- Developed team members through mentorship and training to enhance skillsets.
- Identified growth opportunities with comprehensive market analysis.
- Optimized revenue generation strategies for sustainable growth.
- Resolved customer issues with prompt solutions to maintain positive relationships.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Customer Service Representative
Johnson Controls
08.2014 - 10.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Heating and Air Conditioning Service Technician
Al Air
03.1999 - 06.2013
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Inspected and tested refrigeration systems, safety devices and controls to determine proper functionality.
- Repaired and replaced heating and air conditioning systems for commercial customers in various industries.
- Provided exceptional customer service through clear communication, detailed explanations of services, and addressing any concerns or questions.
- Boosted energy efficiency for customers with expert system tune-ups and recommendations for cost-saving upgrades.
- Maximized system longevity for clients through regular preventative maintenance services, resulting in reduced repair costs over time.
Education
Triton College
River Grove, ILHarper
Palatine, ILSkills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Relationship building and management
- Client relationship management
- Attention to detail
- Coaching and mentoring
Timeline
Branch Manager
Base Solutions
10.2019 - Current
Customer Service Representative
Johnson Controls
08.2014 - 10.2019
Heating and Air Conditioning Service Technician
Al Air
03.1999 - 06.2013
Triton College
Harper
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