James Krotky
Waukegan
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
18
18
years of professional experience
Work History
Owner/Technical Lead
Northline Services
09.2024 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decision making.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Hired, trained and motivated employees to perform daily business functions.
Installation Technician
Monster Cargo
02.2022 - 07.2024
- Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Completed installations within deadlines, adhering to company policies and safety guidelines.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
- Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Provided excellent customer service, addressing questions and concerns during the installation process.
- Proactively resolved conflicts with clients when needed, ensuring all parties were satisfied with the final installation outcomes.
- Maintained updated knowledge of all equipment, products, and services to properly educate customers.
- Served as mentor to new technicians, sharing best practices and technical knowledge to elevate team performance.
- Conducted in-depth pre-installation site surveys to anticipate challenges and plan accordingly.
Installation Technician
Clutch Cargo
04.2019 - 02.2022
- Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Completed installations within deadlines, adhering to company policies and safety guidelines.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
- Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Provided excellent customer service, addressing questions and concerns during the installation process.
- Proactively resolved conflicts with clients when needed, ensuring all parties were satisfied with the final installation outcomes.
- Maintained updated knowledge of all equipment, products, and services to properly educate customers.
- Served as mentor to new technicians, sharing best practices and technical knowledge to elevate team performance.
- Conducted in-depth pre-installation site surveys to anticipate challenges and plan accordingly.
Inventory Control Lead
School Kidz
03.2018 - 03.2019
- Assisted in arranging and administering the quarterly inventory process for the entire warehouse
- Assisted in cycle count program implementation which led to more efficient and accurate inventory control processes.
- Resolved discrepancies in inventory records through thorough investigation, collaborating with relevant departments to address any underlying issues.
- Facilitated timely order fulfillment by ensuring proper allocation of stock to customer orders and coordinating with shipping teams.
- Tracked production and quality control systems to proactively identify deficiencies.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
Reach operator/Replenishment
APL Logistics
06.2016 - 03.2017
- Supplied Claw operators with product for outbound shipping
- Assisted in inventory audits
- Staged and inspected product for export
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
Irrigation Technician
Midwest Irrigation
10.2010 - 06.2016
- Troubleshot complex issues within existing irrigation systems to identify root causes and implement lasting solutions.
- Installed irrigation systems for all types of customers, agriculturally, residentially, and commercially while conforming to state and local laws.
- Reduced water waste by implementing precise irrigation scheduling for optimal plant growth.
- Demonstrated irrigation system features to customers and thoroughly explained functionalities and uses.
- Completed pre- and post-operation inspections of equipment and performed preventive maintenance as needed.
Inventory Control/Material Handler
Nissan Forklift
01.2007 - 01.2010
- Supplied production line with materials needed
- Managed inventory levels with precision, performing regular audits and adjusting as necessary.
- Performed cycle counts and inventory control to accurately track product levels.
- Transported inventory items to appropriate locations.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
Education
High School Diploma -
Wauconda High School
Wauconda, ILSkills
- Client Engagement
- Installation of Systems and Equipment
- Logistics Coordination
- Small Business Management
- Skilled in Operating Power Tools
- Problem-Solving Proficiency
- Comprehensive Business Strategy Development
- Team Leadership
- Manufacturing Operations
- Financial Oversight
Timeline
Owner/Technical Lead
Northline Services
09.2024 - Current
Installation Technician
Monster Cargo
02.2022 - 07.2024
Installation Technician
Clutch Cargo
04.2019 - 02.2022
Inventory Control Lead
School Kidz
03.2018 - 03.2019
Reach operator/Replenishment
APL Logistics
06.2016 - 03.2017
Irrigation Technician
Midwest Irrigation
10.2010 - 06.2016
Inventory Control/Material Handler
Nissan Forklift
01.2007 - 01.2010
High School Diploma -
Wauconda High School
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