James Ketterman
Sandwich
Summary
Offering solid foundation in logistics and supply chain principles, ready to learn and grow in transportation environment. Brings strong problem-solving abilities and keen attention to detail. Ready to use and develop communication and organizational skills in Traffic Manager role.
Overview
20
20
years of professional experience
Work History
Material Handler
Pure Fishing
07.2021 - Current
- Transported inventory items to appropriate locations.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Used hand-held scanners and physical logs to accurately track item movements.
- Increased productivity, utilizing forklifts and other material handling equipment effectively.
Transportation Manager
NFI Transportation
03.2009 - 06.2021
- Maintained compliance with all regulations, avoiding fines and penalties for the organization.
- Developed strong relationships with clients, ensuring their satisfaction and loyalty to the company.
- Conducted regular evaluations of transportation procedures for continuous improvement opportunities.
- Trained new employees on company policies and best practices, fostering a culture of excellence within the department.
- Enhanced equipment usage by establishing proper maintenance schedules, reducing downtime and repair costs.
- Observed staff to review compliance and safety to minimize losses due to violations or damage.
- Increased transportation efficiency by optimizing routing and scheduling processes.
- Oversaw team of 60 drivers by reviewing performance to promote timely and efficient deliveries and operations.
- Prepared and updated employees' daily work schedules and resolved delivery problems.
- Resolved customer issues efficiently, minimizing lost business due to transportation errors or delays.
- Analyzed historical trends to proactively address potential challenges within the supply chain.
- Collaborated with other departments, aligning goals to improve overall company performance.
- Coordinated logistics activities across multiple locations for seamless distribution operations.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Collaborated with planner to schedule and implement backhaul processes to meet third-party backhaul goals.
- Implemented safety measures, resulting in a significant decrease in accidents and injuries among drivers.
- Fostered a positive work environment by promoting open communication channels between staff members.
- Improved on-time delivery rates with detailed tracking and monitoring of shipments.
- Optimized shipment schedules for impact, employing strategic planning and forecasting.
- Enhanced team productivity by introducing comprehensive training programs for new hires.
- Enhanced customer satisfaction, providing timely and accurate shipment tracking information.
- Reduced delivery times through meticulous route analysis and optimization.
- Fostered relationships with logistics partners, ensuring reliable and cost-effective transportation solutions.
- Oversaw compliance with federal and state transportation regulations, ensuring all operations met legal standards.
- Developed contingency plans to minimize disruptions in supply chain.
- Improved safety records, conducting regular vehicle maintenance checks and driver training sessions.
- Improved driver retention rates with focus on professional development and positive work environment.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Managed a team of drivers, providing support and guidance to improve performance and productivity.
- Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
- Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries.
Shift Manager
Menards
01.2005 - 01.2008
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Exercised composure under pressure and in escalated customer service scenarios.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Tracked receipts, employee hours, and inventory movements.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Scheduled staff to establish adequate coverage during peak business hours.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
- Facilitated team-oriented atmosphere, encouraging collaboration and mutual support among staff members.
- Enhanced team performance with motivational strategies, leading to more cohesive and productive workforce.
- Fostered culture of continuous improvement, encouraging staff to suggest and implement efficiency-enhancing measures.
Education
GED -
Gettysburg High School
Gettysburg, PA03.1982
Skills
- Safety management
- Route planning
- Shipment coordination
- Load planning
- Continuous improvement
- Safety regulations implementation
- Fleet management
- Route optimization
- Performance maximization
- Staff recruitment
- Assignment coordination
- Dispatch operations
- Schedule control
- Resource management
- Transportation coordination
- Relationship building
- Supply chain performance management
- Process integration
- Vehicle inspection
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Warehouse safety
- Reliability
- Worker supervision
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Daily operations management
- Detail-oriented
- Logistics analysis
- Task prioritization
- Work Planning and Prioritization
- Self motivation
- Interpersonal skills
- Analytical thinking
- Conflict resolution
Timeline
Material Handler
Pure Fishing
07.2021 - Current
Transportation Manager
NFI Transportation
03.2009 - 06.2021
Shift Manager
Menards
01.2005 - 01.2008
GED -
Gettysburg High School
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