James Jenkins
Charleston
Summary
Professional with strong expertise in auto damage assessment and claims evaluation. Known for thorough inspections, accurate reporting, and effective communication with clients and team members. Skilled in negotiating settlements, utilizing estimating software, and adhering to industry standards. Reliable team player focused on achieving results and adapting to evolving demands.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Auto Damage appraiser
RAC Adjustments
Cherry Valley, IL
01.2022 - Current
- Conducted thorough inspections using advanced appraisal software and tools.
- Collaborated with repair shops to ensure accurate repair assessments and timelines.
- Liaised with insurance adjusters to resolve discrepancies in damage assessments.
- Collaborated with insurance adjusters to negotiate fair settlements, ensuring client satisfaction and maintaining company reputation.
- Enhanced customer satisfaction by providing accurate and timely damage assessments for vehicles involved in accidents.
- Supported team members during peak periods, ensuring that workloads were evenly distributed and completed in a timely manner.
- Contributed to cost savings by identifying potential fraud cases through meticulous examination of vehicle damage patterns.
Production Manager/ Back End Estimator
Paap Auto Body
Mattoon, IL
11.2020 - 01.2022
- Analyzed project specifications to develop accurate cost estimates for materials and labor.
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Evaluated vehicle damage and prepared detailed repair estimates based on industry standards.
- Collaborated with insurance adjusters to facilitate claims processing and approval workflows.
- Maintained up-to-date knowledge on industry trends, repair techniques, and vehicle technologies to provide accurate estimates.
- Enhanced team communication through active participation in daily production meetings discussing job progress status updates.
- Served as an effective liaison between clients, insurance companies, technicians, parts suppliers, and management throughout the repair process.
Manager Estimator
Combs Auto Body
Arcola, IL
03.2017 - 11.2020
- Led estimation processes for auto body repairs, enhancing accuracy and client satisfaction.
- Developed detailed cost analysis reports to support project budgeting and resource allocation.
- Implemented advanced software tools for estimating, increasing efficiency in project assessments.
- Handled payroll processing accurately, ensuring timely payments to all employees.
- Complied with labor laws and regulations while managing payroll functions efficiently.
- Applies automotive paints using spray guns, achieving high-quality finishes on various vehicle types.
- Conducts quality checks on painted surfaces to identify imperfections and correct issues before final inspection.
- Diagnosed and repaired vehicle body damage using advanced collision repair techniques.
- Operated frame straightening equipment to restore structural integrity of vehicles.
- Trained junior technicians in safe practices and effective repair methods.
Education
High School - HS Diploma
Mattoon High School
Mattoon, IL06-2005
Skills
- Repair cost estimation
- Claims processing software
- Fraud assessment
- Claims management
- Cost estimation
- Claims administration
- Photo documentation
- Tire assessment
- Damage evaluation expertise
- Vehicle inspection proficiency
- Tire depth gauges
- Settlement negotiations
- Negotiation techniques
- Damage evaluation
- Mechanical aptitude
- Attention to detail
- Detail orientation
- Time management
- Negotiation and communication
Certification
Driver's License
Timeline
Auto Damage appraiser
RAC Adjustments
01.2022 - Current
Production Manager/ Back End Estimator
Paap Auto Body
11.2020 - 01.2022
Manager Estimator
Combs Auto Body
03.2017 - 11.2020
High School - HS Diploma
Mattoon High School