James G. Mousa
Glenview
Summary
Throughout my career, I have taken a hands-on approach to working with consumers, dedicating myself to ensuring their experiences are exceptional. I hold myself to the same standards I expect as a customer, believing that only by viewing things from the consumer’s perspective can we truly create outstanding experiences for them.
Overview
26
26
years of professional experience
Work History
Outside Sales
AT&T Incorporated
02.2022 - Current
- Creating a personable experience to the business and consumer customers and building relationships.
- Offering hands on assistance and resolving challenges that arise during sign up.
- Work closely with peers and manager to strategize sales opportunities.
- Successfully closing deals by providing solutions to customers based on their needs.
Supervisor
Asset Recovery Solutions LLC
09.2009 - 01.2022
- Responsible for hiring, training, and supervision of a team 30 of account executives.
- Ensure operational excellence and regulatory compliance through observing and coaching team members.
- Investigate, negotiate, and help resolve conflicts for non-payments of accounts receivable.
- Worked proactively with management to identify and implement process improvements in order to increase team productivity. FDCPA certification earned (2014)
Owner/Operator
Pepe’s Grocery
11.2007 - 09.2009
- Manage day-to-day operation of the store, including customer service, bookkeeping, auditing, inventory control, and order fulfillment.
- Responsible for hiring and managing staff, scheduling, payroll, and HR. Maintained a staff of four W2 employees.
- In addition to daily store management, developed plan for reorganization of the store’s internal and external layout in order to optimize sales potential through strategic design allowing product visibility based on customer traffic and preferred products.
Supervisor
Arrow Financial Services
10.2004 - 11.2007
- Oversaw and maintained a team of 30 by training, scheduling, and recruiting.
- Conducted performance evaluations and helped develop growth opportunities.
- Created and planned budget forecasting for company’s financial resources, including liquidation reports.
Business Development Officer
Lahart Fergus Inc.
12.1999 - 12.2004
- Consistent top performer in outbound calling to businesses nationwide , both number of calls made, and appointments set.
- Coordinated outreach efforts to generate quality referrals for nation wide sales team.
- Trained and mentored new hires and was regarded as a leader on the team.
Education
Niles West High School
Skokie, ILSkills
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook, Access, Publisher), Microsoft SharePoint, Dropbox, Salesforce
- Excellent time management skills- good at balancing many priorities and keeping organized
- Effective communication and proactive listening skills
- Self-motivated and eager to learn!
Timeline
Outside Sales
AT&T Incorporated
02.2022 - Current
Supervisor
Asset Recovery Solutions LLC
09.2009 - 01.2022
Owner/Operator
Pepe’s Grocery
11.2007 - 09.2009
Supervisor
Arrow Financial Services
10.2004 - 11.2007
Business Development Officer
Lahart Fergus Inc.
12.1999 - 12.2004
Niles West High School