Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
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James Cooper

Geneva

Summary

People-oriented team leader, successful in not only monitoring others but also helping them accomplish their tasks, as well as mine. Offering the best customer service I can, while also listening to what guests have to say and trying to resolve and address their complaints.

Overview

2
2
years of professional experience

Work History

Team Lead

Emagine Theaters
Batavia
05.2023 - 07.2025
  • Trained and mentored new team members on customer service standards.
  • Managed guest inquiries and resolved complaints promptly.
  • Process customer transactions efficiently and accurately.
  • Maintain a clean and organized checkout area.

Education

High School Diploma -

Marmion Academy
Aurora, IL
05-2025

Skills

  • Customer service
  • Team leadership
  • Effective communication
  • Training and mentoring
  • Customer focus
  • Diversity and inclusion

Affiliations

  • I love fashion, thrifting and creating new outfits that come to mind.
  • Playing strategical games online with friends.
  • Assisting my brother with his landscaping company.

Accomplishments

  • Employee of the month September 2024 at Emagine Entertainment.
  • Team Lead of Emagine Batavia.

References

References available upon request.

Timeline

Team Lead

Emagine Theaters
05.2023 - 07.2025

High School Diploma -

Marmion Academy

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James Cooper