James Cathlina
Evanston
Overview
9
9
years of professional experience
Work History
Business Development Representative
Inbox Insight
Chicago
02.2022 - Current
- Engaged potential clients through personalized email and phone outreach, fostering relationships and generating interest.
- Collaborated with marketing teams to create and execute targeted campaigns, increasing lead generation and brand awareness.
- Identified new market opportunities through in-depth research and analysis, contributing to strategic growth initiatives.
- Maintained CRM system to track leads and client interactions.
Sales Fellow
Victory Lap
Chicago
08.2021 - 12.2021
- Completed intensive Victory Lap sales boot camp, earning sales certification and gaining insights from high-performing sales organizations.
- Victory Lap transforms how individuals and companies connect to create successful career opportunities.
- Led workshops to enhance sales techniques for new team members.
- Developed training materials to support ongoing education initiatives.
- Collaborated with cross-functional teams to optimize client engagement strategies.
Shift Coordinator
PINK TACO LOS ANGELES LLC
Chicago
03.2021 - 12.2021
- Supervised restaurant operations to maintain high service standards during shifts.
- Motivated staff daily with positive reinforcement to boost team morale and performance.
- Interacted with patrons regularly to create a welcoming and enjoyable dining experience.
Delivery Driver
DoorDash
Chicago
03.2020 - 03.2021
- Delivered packages to all destinations maintaining high quality standards.
- Resolved customer issues promptly to ensure satisfaction.
- Delivered food promptly to customers across designated service areas.
- Navigated routes efficiently using GPS and mapping tools.
- Communicated effectively with customers regarding delivery status and updates.
General Manager
Distilled Chicago
Chicago
07.2018 - 09.2019
- Assembled and organized a well-rounded team.
- Enhanced customer satisfaction and strengthened relationships with patrons.
- Managed daily operations to ensure smooth service at Distilled Chicago.
- Coordinated product ordering, staffing, promotions, bookings, and training.
- Developed staff schedules to optimize team productivity and coverage.
- Organized training programs for new employees to enhance service quality.
- Crafted new unique menu items every season.
- Managed inventory processes to ensure optimal stock levels and minimize waste.
Bartender
Rocks Bar and Grill
Chicago
02.2017 - 07.2018
- Crafted cocktails and developed signature drinks tailored to diverse clientele preferences.
- Provided exceptional customer service, addressing guest inquiries and requests promptly.
- Coordinated with kitchen staff to streamline food and drink orders, improving overall service flow.
- Ensured cleanliness and organization of bar area during service hours to enhance guest experience.
Skills
- Lead Qualification
- Sales Strategy
- Sales Support
- CRM management
- Account management
- Revenue growth
- Campaign collaboration
- Relationship management
- Target achievement
- Competitive Analysis
- Problem solving
- Team collaboration
- Conflict resolution
- Business management
- Effective communication
- Phone Etiquette
Timeline
Business Development Representative
Inbox Insight
02.2022 - Current
Sales Fellow
Victory Lap
08.2021 - 12.2021
Shift Coordinator
PINK TACO LOS ANGELES LLC
03.2021 - 12.2021
Delivery Driver
DoorDash
03.2020 - 03.2021
General Manager
Distilled Chicago
07.2018 - 09.2019
Bartender
Rocks Bar and Grill
02.2017 - 07.2018