James Bruebach
Normal
Summary
Highly adaptable student with 3+ years of experience delivering exceptional customer service, even under pressure. Developed strong leadership and problem-solving skills through service in the Illinois Army National Guard, excelling in fast-paced and dynamic environments.
Overview
4
4
years of professional experience
Work History
Transportation Specialist
Army National Guard
05.2021 - Current
- Planned, scheduled, dispatched, tracked, and oversaw the movement of personnel, equipment, and cargo using land transport vehicles
- Responsibility to ensure that the National Guard can quickly and efficiently transport vital supplies needed by other Units across the states
- Developed contingency plans for various scenarios, ensuring minimal impact on operations during unexpected events.
Customer Service Agent
Office of Parking and Transportation Illinois State University
01.2023 - 05.2023
- Responsible for interacting with customers and resolving problems as the company's front line
- Answered questions about products and services, personal related issues, and supporting customers experiencing difficulties
- Surveyed customers to ensure a positive experience with the company and that their needs are met
Retail Cashier
Jewel-Osco
08.2020 - 07.2021
- Consistently delivered exceptional service in a fast-paced retail setting, adept at building rapport and addressing customer needs
- Proven track record of precise cash handling, consistently balancing registers with zero discrepancies, and adept at managing time to ensure optimal customer flow
- Proficiently addressed and resolved customer complaints, ensuring satisfaction and loyalty
Education
Bachelor's degree - Interpersonal Communication
Illinois State University
Normal05-2025
Skills
- Money Management
- Customer Service
- Strong organizational skills
- Time Management
- Problem Solving
- Teamwork
- Leadership
- Communication
Timeline
Customer Service Agent
Office of Parking and Transportation Illinois State University
01.2023 - 05.2023
Transportation Specialist
Army National Guard
05.2021 - Current
Retail Cashier
Jewel-Osco
08.2020 - 07.2021
Bachelor's degree - Interpersonal Communication
Illinois State University
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