Jamela Ward
Chicago,IL
Summary
Dynamic customer service professional with a proven track record at Buona Beef Restaurant, excelling in cash handling and complaint resolution. Known for building strong client relationships and ensuring satisfaction through effective communication. Reliable and adaptable, consistently delivering high-quality service in fast-paced environments while maintaining a clean and organized workspace.
Developed key customer service skills in fast-paced retail setting, excelling in transaction handling and customer interaction. Transitioning into new field with focus on leveraging these transferable skills to contribute effectively in different environment. Committed to delivering exceptional service and building positive customer relationships in any role.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
Buona Beef Restaurant
06.2025 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with menu selections and answered inquiries about food options.
- Maintained cleanliness and organization of the cashier area to enhance customer experience.
- Collaborated with team members to ensure timely service during peak hours.
- Handled cash management, including balancing registers at shift end.
- Adapted quickly to changes in menu offerings and daily specials for accurate communication to customers.
- Resolved customer complaints promptly to ensure satisfaction and repeat business.
- Supported inventory tracking by reporting low stock items to management.
Barber
Sports Clips
03.2024 - 06.2025
- Provided high-quality haircuts and grooming services in fast-paced environment.
- Maintained cleanliness and organization of workstations to enhance customer experience.
- Built strong rapport with clients through effective communication and personalized service.
- Adapted to various styles and trends to meet diverse client needs and preferences.
- Assisted team members in training new barbers on techniques and shop procedures.
- Utilized salon software for appointment scheduling, ensuring efficient workflow management.
- Implemented sanitation protocols to adhere to health regulations and promote safety.
- Participated in ongoing education to stay updated on industry trends and best practices.
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Kept detailed records of customer information and services provided to increase return customers
- Answered over 30 phone calls daily to assess customer needs, schedule appointments, and give advice about hairstyle and color options.
Barber
Haircuts Etc
08.2023 - 06.2024
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Answered incoming telephone calls and scheduled appointments for clients.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Continually honed personal barbering techniques to deliver consistent quality across all services provided to clients.
- Styled hair according to customer preferences.
- Provided expert advice on hair care routines, product recommendations, and at-home maintenance tips for clients.
- Showcased excellent communication skills when consulting with clients about their desired looks or addressing any concerns they may have had during the service process.
- Consistently received positive performance reviews from guests.
- Answered over 20 phone calls daily to assess customer needs, schedule appointments, and give advice about hairstyle and color options.
Education
Cosmetology - Health And Beauty
Empire Beauty School
Melrose Park, IL04-2023
High School Diploma -
North Grand
Chicago, IL05-2019
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Cash register operation
- Guest services
- Cash management
- Customer complaint resolution
Timeline
Customer Service Cashier
Buona Beef Restaurant
06.2025 - Current
Barber
Sports Clips
03.2024 - 06.2025
Barber
Haircuts Etc
08.2023 - 06.2024
Cosmetology - Health And Beauty
Empire Beauty School
High School Diploma -
North Grand