Jameisha Daniels
Hickory Hills
Summary
Compassionate nursing professional demonstrating exemplary skills in direct patient care and healthcare team support. Experience in handling multiple, complex cases with accuracy and dignity. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Kare Health And Wellness
03.2025 - Current
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Observed patients for any changes in their physical or mental condition.
- Administered medications as directed by registered nurse or physician.
- Answered call lights promptly and responded to patient needs accordingly.
- Reported changes in patient condition to registered nurse or physician.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
CNA - Certified Nursing Assistant
Clipboard Health
03.2024 - Current
- Working though a agency , going out to different facilities, homes, hospitals working as a CNA
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Documented patient care services by charting in designated areas.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Reported changes in patient conditions to registered nurse or physician.
- Answered patient call lights promptly and responded to requests appropriately.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
CNA - Certified Nursing Assistant
ESHYFT
03.2024 - Current
- Documented patient care services by charting in designated areas.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Reported changes in patient conditions to registered nurse or physician.
Delivery Driver
Amazon Flex
01.2024 - 03.2025
- Picking up delivery routes, deliver Amazon packages to their location.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Provided excellent customer service by answering inquiries about products or services being delivered.
CNA - Certified Nursing Assistant
Oak Trace
06.2024 - 01.2025
- Documented patient care services by charting in designated areas.
- Educated patients on self-care techniques that would help them maintain their independence.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Reported changes in patient conditions to registered nurse or physician.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
Patient Care Assistant
St Mary Medical Center
05.2024 - 12.2024
- Assisted in daily patient care activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Coordinated with healthcare team to facilitate effective patient communication.
- Maintained cleanliness and organization of patient areas to promote hygiene standards.
- Documented patient information accurately in electronic health record systems.
- Supported patients with mobility and personal care, enhancing their independence.
- Trained new staff on best practices for patient interaction and care procedures.
CNA - Certified Nursing Assistant
Celebrate senior living of Niles
05.2024 - 06.2024
- Assisted patients in ambulation and transfers using proper body mechanics.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
Call Center Manager
Licious Dream LLC
06.2021 - 09.2023
- Provided coaching on best practices in customer service techniques to improve quality of interactions with customers.
- Managed vendor relationships so that services provided were cost effective yet met high quality standards.
- Implemented new strategies for improving customer experience through better communication channels such as email, text messaging or web chat support.
- Conducted regular meetings with staff to discuss issues or changes in processes or procedures.
- Established strong partnerships with internal departments such as sales, marketing and IT teams to ensure effective implementation of projects.
- Assisted in hiring new personnel when needed as well as provided ongoing training and development initiatives.
- Maintained records on all incoming calls including duration, type of inquiry and complaint, resolution action taken.
- Conducted weekly meetings with staff members to discuss performance goals.
- Resolved escalated customer complaints promptly and professionally.
- Monitored daily operations, including call volume, average speed of answer, service levels, customer satisfaction scores, and other key metrics.
Call Center Customer Service Representative
Shipt Inc
09.2022 - 08.2023
- Suggested solutions when a product malfunction was reported by the customer.
- Maintained accurate records of customer interactions and transactions in the database system.
- Offered support for technical problems associated with products or services purchased by the customer.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Followed up with customers to ensure their satisfaction with the resolution of their issue.
- Answered incoming customer calls regarding product inquiries, orders, and complaints.
- Resolved customer issues in a timely manner.
- Communicated courteously with customers by telephone, email, or chat systems.
- Responded promptly to customer inquiries via email or chat systems.
- Participated in training sessions to stay current on changes in products and services.
Delivery Driver
Shipt Inc
05.2022 - 08.2023
- Delivering Groceries
- Picking and dropping off prescriptions
- Picking and dropping off packages
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Provided excellent customer service by answering inquiries about products or services being delivered.
Caregiver
Always Best Care Senior Services
08.2020 - 11.2020
- Assisting a Covid survivor client. I was doing Housekeeping, Changing a Catheter, and Medication Amin.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Administered prescribed medications on a timely basis following care plan instructions.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Participated in team meetings regarding client progress or concerns raised by family members.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Accompanied clients to social events such as movies or plays.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
Patient Service Representative (Work From Home)
Quantum Health Careers
04.2019 - 06.2020
- Resolved complex issues, ensuring customer satisfaction and loyalty.
- Assisted in resolving patient concerns, enhancing overall satisfaction and experience.
- Handled customer service inquiries in person, via telephone and through email.
- Managed high-volume inbound calls, ensuring customer satisfaction and efficient issue resolution.
- Analyzed call center metrics to identify trends, contributing to strategic decision-making for operational enhancements.
Caregiver
Visiting Angels
03.2019 - 03.2020
- Assisting a client in her home. With errands, Housekeeping.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
Caregiver/Personal Assistant
CHS GROUP LLC
07.2019 - 10.2019
- Assisting three ladies in their home, making meals, overnight watch. Medication administration.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Participated in team meetings regarding client progress or concerns raised by family members.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
Direct Specialist
Stoneridge Assisted Living
01.2019 - 03.2019
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Provided emotional support to family members during difficult times.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Transported residents within the facility as needed.
- Monitored food intake and output as directed by nursing staff.
- Reported changes in patient conditions to registered nurse or physician.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Answered signal lights, bells or intercom systems to determine resident needs.
Personal Assistant
Right At Home
09.2018 - 01.2019
- Assisting a bed bound client. I assisted with shower and getting dressed. Housekeeping, Feeding, Medication Administration, and Record keeping.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Administered prescribed medications on a timely basis following care plan instructions.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
City to City Transportation
Driver
12.2017 - 12.2018
- Navigated urban environments efficiently, optimizing routes for timely passenger pickups and drop-offs.
- Ensured vehicle cleanliness and maintenance, enhancing passenger safety and comfort during rides.
- Engaged with passengers to provide excellent customer service, fostering positive experiences and repeat business.
Welder
Kalida Manufacturing Inc
10.2017 - 10.2018
- Operated manual or semi-automatic flame-cutting equipment to cut metal for fabrication of products.
- Gathered required materials for each project in order to meet production deadlines.
- Adjusted settings on machines such as current level so it matches the specifications outlined in blueprints and drawings.
- Communicated effectively with supervisors regarding progress updates on assigned tasks.
- Ensured that all welds met code requirements through visual inspection methods such as radiography testing where applicable.
- Inspected completed work for conformance to specifications using various instruments.
- Monitored the fitting, burning, and welding processes to avoid overheating of parts or warping, shrinking, distortion, or expansion of material.
- Trained apprentices in safety procedures and use of tools, equipment used during fabrication, welding operations.
- Troubleshot problems related to welds including porosity issues caused by improper shielding gas flow rates.
Driver
Ashley Furniture HomeStore
04.2018 - 09.2018
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Documented daily mileage, gas, and other data.
- Identified target markets and developed strategies to reach them.
Assembly
OnStaff USA
06.2017 - 07.2017
- Loaded materials into machines for processing or assembly operations.
- Monitored quality control standards throughout the assembly process.
- Verified accuracy of parts prior to assembly operations.
Home Health Aide
Arcadia Home Care & Staffing
04.2017 - 07.2017
- Provided emotional support to clients dealing with chronic illnesses or end-of-life situations.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
- Assisted with personal care activities, such as bathing, dressing and grooming.
Direct Support Professional
Benchmark Human Services
07.2016 - 02.2017
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Assisted individuals with daily living activities such as bathing, dressing, and grooming.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Documented current patient information to update vital signs, behaviors, and eating habits.
- Reported changes in client condition to administrators, facilitating nursing intervention.
- Accompanied or transported clients to appointments, errands and social activities.
- Transported clients to doctor's appointments and errands.
- Followed care plan and directions to administer medications.
Child Development Specialist
ABC 123 Enrichment
05.2015 - 08.2016
- Developed individualized learning plans to enhance child development and engagement.
- Implemented evidence-based strategies to support cognitive and emotional growth in children.
- Collaborated with parents and educators to create supportive environments for children's learning.
- Conducted assessments to evaluate children's developmental progress and tailor interventions accordingly.
Program Instructor
CRSI
02.2012 - 10.2014
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Transported residents within the facility as needed.
- Monitored food intake and output as directed by nursing staff.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Helped residents walk with or without self-help devices.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Assisted residents in preparing for activities and social programs.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Administered prescribed medications on a timely basis following care plan instructions.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Participated in team meetings regarding client progress or concerns raised by family members.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
Housekeeping
Howard Johnson
02.2013 - 12.2013
- Kept track of room availability status by monitoring housekeeping duties.
- Performed housekeeping duties, including laundry, vacuuming and dusting.
- Maintained a clean living environment by performing housekeeping duties.
- Performed housekeeping duties such as laundry, dusting, mopping floors.
- Performed light housekeeping duties including laundry and cleaning.
Server
Cracker Barrel
02.2012 - 03.2013
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Prepared drinks according to standard recipes.
- Checked food before serving it to customers.
- Followed health safety guidelines when preparing and serving food products.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Stayed informed about daily specials, new menu items, promotions.
- Took orders from customers accurately and in a timely manner.
- Greeted guests and provided menus.
- Delivered food orders promptly and courteously.
- Accurately recorded orders on cash register and point-of-sale system.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Fast Food Worker
McDonald's
10.2010 - 11.2012
- Complied with all local health codes and regulations concerning food preparation and handling.
- Performed regular maintenance checks on kitchen appliances and equipment.
- Restocked supplies such as napkins, condiments for the convenience of customers.
- Operated cash register to process customer payments accurately and efficiently.
- Ensured that all food products were prepared fresh daily and stored properly.
- Correctly bagged orders for take-out customers while maintaining speed and accuracy of order fulfillment processes.
- Regularly checked inventory levels for restocking needs.
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
- Greeted customers and took their orders in a friendly and efficient manner.
Education
High school diploma - Certified Nursing Assistant
Kentucky Healthcare Training
Lexington, KY03.2024
Associate of Applied Business - Business Administration
University of Phoenix
Tempe, AZ09-2019
High School Diploma -
Apollo Career Center
Lima, OH05-2012
Skills
- Direct Care
- Alzheimer's Care
- Van Driver
- Care Giver
- Laundry
- Commercial cleaning
- Dementia Care
- Shuttle driving
- Customer service
- Hospital Experience
- Personal Assistant Experience
- Hospice Care
- Memory care
- Medication Administration
- Driving
- Caregiving
- Home Care
- Senior Care
- Cleaning Experience
- Patient Care
- Communication skills
- Direct Support
- Medical coding
- Home Health
- Commercial driving
- Call center
- Typing
- Conflict management
- Nursing
- Personal Care
- Meal Preparation
- Medication administration
- HIPAA compliance
- Charting documentation
- Certified nursing assistant
Certification
- Driver's License
- First Aid Certification
- State Tested Nursing Assistant
License
Michigan
Ohio
Georgia
Illinois
Timeline
Certified Nursing Assistant
Kare Health And Wellness
03.2025 - Current
CNA - Certified Nursing Assistant
Oak Trace
06.2024 - 01.2025
Patient Care Assistant
St Mary Medical Center
05.2024 - 12.2024
CNA - Certified Nursing Assistant
Celebrate senior living of Niles
05.2024 - 06.2024
CNA - Certified Nursing Assistant
Clipboard Health
03.2024 - Current
CNA - Certified Nursing Assistant
ESHYFT
03.2024 - Current
Delivery Driver
Amazon Flex
01.2024 - 03.2025
Call Center Customer Service Representative
Shipt Inc
09.2022 - 08.2023
Delivery Driver
Shipt Inc
05.2022 - 08.2023
Call Center Manager
Licious Dream LLC
06.2021 - 09.2023
Caregiver
Always Best Care Senior Services
08.2020 - 11.2020
Caregiver/Personal Assistant
CHS GROUP LLC
07.2019 - 10.2019
Patient Service Representative (Work From Home)
Quantum Health Careers
04.2019 - 06.2020
Caregiver
Visiting Angels
03.2019 - 03.2020
Direct Specialist
Stoneridge Assisted Living
01.2019 - 03.2019
Personal Assistant
Right At Home
09.2018 - 01.2019
Driver
Ashley Furniture HomeStore
04.2018 - 09.2018
City to City Transportation
Driver
12.2017 - 12.2018
Welder
Kalida Manufacturing Inc
10.2017 - 10.2018
Assembly
OnStaff USA
06.2017 - 07.2017
Home Health Aide
Arcadia Home Care & Staffing
04.2017 - 07.2017
Direct Support Professional
Benchmark Human Services
07.2016 - 02.2017
Child Development Specialist
ABC 123 Enrichment
05.2015 - 08.2016
Housekeeping
Howard Johnson
02.2013 - 12.2013
Program Instructor
CRSI
02.2012 - 10.2014
Server
Cracker Barrel
02.2012 - 03.2013
Fast Food Worker
McDonald's
10.2010 - 11.2012
High school diploma - Certified Nursing Assistant
Kentucky Healthcare Training
Associate of Applied Business - Business Administration
University of Phoenix
High School Diploma -
Apollo Career Center