Jamayra Galeana
Rock Island
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
9
9
years of professional experience
Work History
Server
Olive Garden
Moline
09.2024 - Current
- Delivered food orders promptly and courteously.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Took orders from customers accurately and in a timely manner.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Stayed informed about daily specials, new menu items, promotions.
- Provided excellent customer service to ensure satisfaction.
- Presented menus and answered questions regarding items.
- Greeted customers, answered questions and recommended specials to increase profits.
Teller
Us Bank
Rock Island
01.2018 - 09.2024
- Presenting and cross-selling banking services and products to existing and prospective clients
- Reach out to potential customers to generate new business
- Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft
- Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
- Maintained friendly and professional customer interactions.
- Checking and verifying the identification of customers who ask for banking needs
- Completing all given tasks on time to legal requirements.
- Explained bank services, financial products and applicable fees to customers.
- Identifying and resolving customer problems through account research.
- Evaluating customer transactions for any potential fraud to help eliminate loss to the customer and bank.
Line Attendant
Golden Corral
Davenport
09.2016 - 06.2018
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Completed opening, closing and shift change tasks by following company guidelines.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Kept customer and food preparation areas clean and well-organized.
Cashier
Farm & Fleet
Moline
03.2017 - 06.2017
- Receive payment by cash, check or credit cards
- Assist customers by providing information and resolving their complaints if possible
- Request information or assistance using paging systems
- Used suggestive selling techniques to promote add-on sales.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Cashier/Sales Associate
Kmart
Rock Island
05.2016 - 07.2016
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Count money and audit money drawers
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Answer customers' questions, and provide information on procedures or policies
- Sort, count, and wrap currency and coins
- Request information or assistance using paging systems.
Education
High School Diploma -
Rock Island High School
Rock Island, ILSkills
- Verbal and communication skills
- Fast learner
- Ability to identify and resolving common customer issues
- Detail focused
- Organization
- Strong PC skills, including word processing and spreadsheet via Microsoft Office products
- Time management
- Customer service
Languages
- English - Fluent
- Spanish - Fluent
Timeline
Server
Olive Garden
09.2024 - Current
Teller
Us Bank
01.2018 - 09.2024
Cashier
Farm & Fleet
03.2017 - 06.2017
Line Attendant
Golden Corral
09.2016 - 06.2018
Cashier/Sales Associate
Kmart
05.2016 - 07.2016
High School Diploma -
Rock Island High School