JaMani Holman
Chicago
Summary
Adaptable leader with a solid background in customer service and front desk operations. Recognized for enhancing guest experiences and resolving inquiries efficiently, ready to leverage expertise in a fast-paced environment.
Overview
6
6
years of professional experience
Work History
Guest Services Receptionist
European Wax Center
Evergreen Park
04.2025 - Current
- Welcomed guests and delivered exceptional customer service in fast-paced environment.
- Assisted clients in selecting personalized services and products to meet their specific needs.
- Ensured cleanliness and organization throughout the center
- Processed cash transactions and managed payments accurately at front desk.
- Scheduled and confirmed appointments.
Head hostess/Restaurant Server
IHOP
Lansing
02.2024 - 04.2025
- Managed seating arrangements to enhance guest experience and reduce wait times.
- Trained and supervised new host staff to uphold customer service standards, ensuring consistent guest satisfaction.
- Coordinated with kitchen staff to guarantee prompt food delivery, contributing to overall dining efficiency.
- Monitored cleanliness of dining areas and addressed maintenance issues promptly.
Front End Leader
Mariano's
Chicago
01.2023 - 06.2023
- Coordinated daily operations for seamless checkout processes, enhancing customer experience.
- Trained new staff on front-end procedures and customer engagement, improving service quality.
- Resolved customer inquiries and concerns promptly to enhance satisfaction levels.
- Coordinated workflow of front end associates to deliver efficient customer service.
Customer Service Cashier
Meijer
Flossmoor
09.2021 - 01.2023
- Processed customer transactions efficiently at checkout.
- Managed returns and exchanges following company policies.
- Maintained cleanliness and organization of the checkout area.
Customer Service Cashier
Walmart
Richton Park
07.2020 - 04.2021
- Resolved customer complaints, delivering effective solutions and ensuring satisfaction.
- Processed transactions accurately using point-of-sale systems to maintain operational efficiency.
- Assisted customers with inquiries, offering product information and support to facilitate informed purchasing decisions.
- Addressed customer inquiries promptly, ensuring clear communication to enhance understanding of products and services.
- Maintained cleanliness and organization of sales floor to enhance shopping experience.
- Collaborated with team members to enhance customer service processes, promoting a cohesive service environment.
Education
High School Diploma -
Crete Monee High School
Crete, IL05-2020
Skills
- Front desk operations
- Customer service
- Appointment scheduling
- Customer relationship management
- Cash handling
- Product knowledge
- Attention to detail
- Active listening
- Staff training
Timeline
Guest Services Receptionist
European Wax Center
04.2025 - Current
Head hostess/Restaurant Server
IHOP
02.2024 - 04.2025
Front End Leader
Mariano's
01.2023 - 06.2023
Customer Service Cashier
Meijer
09.2021 - 01.2023
Customer Service Cashier
Walmart
07.2020 - 04.2021
High School Diploma -
Crete Monee High School