Jamal Boyd
Crete
Summary
Results-driven professional with 9 years of experience and a strong focus on performance. Decisive and thorough, dedicated to developing realistic solutions for consumer, employee, and operations concerns. Analytical and organized, comfortable working both independently and as part of a team. Background as a professional warehouse leader, well-prepared for this role. Reputation built on strong focus on team collaboration and consistently achieving results. Skills in inventory management, logistics coordination, and safety compliance. Known for reliability and adaptability, ensuring smooth operations and maintaining high productivity levels.
Overview
12
12
years of professional experience
Work History
Warehouse Shift Manager
IKEA
11.2022 - Current
- Ensured timely delivery of products to customers by optimizing loading processes and coordinating closely with Flow teams.
- Upheld company standards of quality and efficiency by routinely reviewing and updating warehouse processes, continuously striving for improvement.
- Assisted in recruiting new team members, ensuring a strong fit with company values and required skill sets for seamless integration into the existing workforce.
- Maintained open lines of communication between shift leaders across all shifts, ensuring consistent application of best practices throughout daily operations.
- Boosted employee morale and productivity by fostering an inclusive, supportive, and collaborative work atmosphere.
- Implemented cost-saving measures in warehouse operations, reducing overall expenses without compromising on service quality or worker safety.
- Contributed to long-term strategic planning, offering valuable insights on warehouse operations and potential areas for growth or optimization.
Team Leader
IKEA
05.2019 - Current
- Led team of 20 + in shipping and receiving, picking, and workplace safety.
- Built strong relationships with co-workers through positive attitude and attentive response.
- Drove key performance indicators through efficient communication and resource allocation.
- Promoted diligence and culture of safety for drivers and warehouse operations.
- Monitored co-worker performance and offered mentoring and leadership to improve on opportunities.
- Revised and developed procedures to reduce risk and achieve compliance.
- Used warehouse management software to monitor and track performance
Escalation Specialist
Xfinity Comcast
09.2016 - 05.2019
- Promoted available products and services to customers during service, account management and order calls.
- Developed highly empathetic customer relationships and earned reputation for exceeding retention and VOC goals.
- Provided onboarding and guidance to experience representatives to meet key performance inductors goals while growing opportunities for internet and streaming services.
- Delivered excellent customer service, resulting in consistent 8.5 Net Promoter Score.
- Promptly responded to inquiries and requests from prospective customers.
- Developed customized action plans for each escalated case, ensuring tailored solutions that addressed clients'' unique needs.
- Resolved customer complaints by effectively managing escalations and addressing concerns in a timely manner.
Imports Supervisor
Neovia Logistics Services
11.2015 - 08.2016
- Led team of 20 -30 in cross dock operation
- Applied strong leadership and problem-solving skills to maintain team efficiency and organize workflows.
- Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
- Simplified shipping and receiving processes for improved workflow.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Executed appropriate load plans and proper load balance to maintain safe vehicle operation.
- Allocated necessary space for stock rotation and assisted with proper FIFO process.
- Assisted with future state process improvements and implementing 5S strategies
Shipping and Receiving Clerk
Neovia Logistics
11.2014 - 10.2015
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Streamlined receiving processes, ensuring proper documentation and prompt distribution of incoming goods to appropriate departments.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Expedited delivery times by collaborating closely with carriers to schedule timely pickups and drop-offs for shipments.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Facilitated smooth communication between logistics partners, warehouses, and customers regarding shipment updates or delays for a seamless experience.
- Mentored new team members on shipping and receiving protocols, fostering a collaborative work environment focused on achieving common objectives.
Special Services Supervisor
Home Depot
12.2012 - 11.2014
- Built successful 'front end' and 'special services' teams by instilling culture of collaboration and developing daily plans centered on common group goals.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Monitored and maintained buy online, pickup in store (BOPIS) and special orders
- Conducted and provided solution calls for low VOC scores
- Maintained book and physical reports and point of sale discrepancies
Education
High School Diploma -
Woodstock High School
05.2011
Skills
- Priority management
- Project Management
- Strategic planning
- Staff Scheduling
- Retail and Warehouse Operations
- Health and Safety Procedures
- Verbal and written communication
- Task delegation
- Goal setting
- Documentation and reporting
Skills
- Microsoft Office
- Delegation and Supervision
- Team Building and Motivation
Timeline
Warehouse Shift Manager
IKEA
11.2022 - Current
Team Leader
IKEA
05.2019 - Current
Escalation Specialist
Xfinity Comcast
09.2016 - 05.2019
Imports Supervisor
Neovia Logistics Services
11.2015 - 08.2016
Shipping and Receiving Clerk
Neovia Logistics
11.2014 - 10.2015
Special Services Supervisor
Home Depot
12.2012 - 11.2014
High School Diploma -
Woodstock High School
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